Making a complaint about rented accommodation

Retaliatory eviction

The government has brought forward a package of measures to protect renters affected by COVID-19 (Coronavirus). With these in force, no renter in either social or private accommodation will be forced out of their home.

The Council will still investigate complaints of harassment and illegal eviction. Where a complaint is received the case officer will contact you to advise accordingly.  

Please note that tenants quitting properties with fixed period tenancy agreements early are still liable for the rent until the end of that fixed period.  Further information is available on Shelter's web pages.

If you complain to a private landlord about repairs or bad conditions you may be protected from eviction.

For assured shorthold tenancies starting from 1 Oct 2015 a court can refuse to order your eviction if all these apply:

  • You complained to your landlord or letting agent in writing (by letter or email)
  • Your landlord issued a section 21 notice after you complained
  • You complained to the local council because your landlord didn't take steps to fix the problem
  • The Council sent your landlord a notice telling them to make improvements or that the council will carry out emergency work

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

Is there anything wrong with this page?