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Consumer advice and protection

Problems with items bought in the European Union

European advice centre.

If you happen to be in a dispute with a trader in a different country, but still in the European Union, the UK ECC may be able to help with support and in contacting the trader for you.

Buying something in the EU?

If you are, then consider downloading 'Buying something in the EU? - What you should know'. This booklet covers a whole range of subjects, such as 'shopping online', 'buying goods', 'timeshares and holiday clubs' 'air travel', 'car hire', 'package travel' and 'other travel' and highlights basic consumer rights so that people are safe when buying from other countries.

Trading standards - consumers

(via Citizen's Advice consumer helpline)


Tel: 03454 040506


Telephone lines open Monday to Friday
9am to 5pm (except bank holidays)
Calls to the helpline cost up to 9p per minute
from a landline. If you're calling from a mobile,
it'll cost between 3p and 40p per minute - if you
have inclusive minutes
it's the same as calling a

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