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Consumer advice and protection

Consumer safety

Fire safety.

We carry out inspections, investigate complaints, take samples and give advice to businesses.

There are dozens of laws about product safety so only the most common ones are listed here. Contact the team for more information.

  • Furniture and Furnishings (Fire) (Safety) Regulations 1988.
  • Toys (Safety) Regulations 1995.
  • Electrical Equipment (Safety) Regulations 1994.
  • Plugs and Sockets Etc. (Safety) Regulations 1994.
  • Gas Appliances (Safety) Regulations 1995.
  • Bunk Beds (Entrapment Hazard) (Safety) Regulations 1987.
  • Cosmetic Product (Safety) Regulations 2008.

General product safety regulations 2005 cover consumer product safety in the EU. As well as making sure products are safe, they place certain responsibilities on producers (those who manufacture or import) and distributors (others in the supply chain such as wholesalers and retailers).

Trading standards - consumers

(via Citizen's Advice consumer helpline)


Tel: 03454 040506


Telephone lines open Monday to Friday
9am to 5pm (except bank holidays)
Calls to the helpline cost up to 9p per minute
from a landline. If you're calling from a mobile,
it'll cost between 3p and 40p per minute - if you
have inclusive minutes
it's the same as calling a

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