This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.Read our latest update
From 13 January 2018, businesses are no longer permitted to impose surcharges on consumers for paying by debit card, credit card or electronic payment services. The ban on surcharges does not apply to commercial debit or credit cards.
Surcharges are still permitted in relation to other methods of payment - for example, cash or cheque - but where surcharges are made to consumers they are governed by the Consumer Rights (Payment Surcharges) Regulations 2012. The Regulations limit charges to consumers who are buying goods and services. These rules only apply to contracts made between businesses and consumers.
View a copy of the Guidance Notes (pdf, 136 kb).
Advice is also available on the Business Companion website.
We want to help businesses in Coventry to be successful and we are keen to help businesses obey the law.
The new Consumer Rights Act 2015 came into force on 1 October 2015 and changed all consumer law relating to the sale of goods and services, as well as other changes to Trading Standards enforcement.
Free information on the act and how it could affect your business can be found on the Business Companion Website.
The latest Trading Standards Business News (TSB) – a digital publication bringing businesses details of current regulation changes and best practice.
We now offer businesses the chance to enter into a Primary Authority Partnership (PAP) with Coventry City Council. A PAP aims to assist businesses in complying with regulations enforced by local authorities, relating to: Trading Standards, Environmental Health and licensing. It enables businesses to receive assured advice (on a paid for, cost recovery basis), and allows for the coordination of proactive inspection activity across local authorities. Some of the values of primary authority are:
If you are interested in starting a PAP then please e-mail your expression of interest to email@example.com and we will contact you to discuss further.
We want to make sure people are protected when they buy goods and services, and that responsible businesses be successful.
Our enforcement policy sets out what businesses can expect from our officers. It commits us to good enforcement policies and procedures.