COVID-19 (Coronavirus) community response guidance for volunteers

Data Protection and confidentiality

During your volunteering you will come across personal and sensitive information about individuals as part of the support you will offer. We want to make sure that all information stays safe and confidential in line with the Data Protection Act 2018 and GDPR Regulations 2018.

You should treat other people’s personal information in the same way you would want yours to be treated. If you do acquire information about an individual you may be supporting (for example, names, addresses and possible medical information), you should maintain confidentiality and do not discuss or disclose any data or information with anyone outside of the Community Coordination Framework or with anyone who doesn’t need to know.

Key principles and practices around data protection, confidentiality and data sharing:

  • As much as possible limit the use of people’s personal/confidential information
  • Only use and keep what information you need to provide help to vulnerable people during the COVID-19 crisis
  • Consider what type of information you are sharing and with whom
  • When the emergency is over securely delete or destroy any personal information that is no longer needed

For further advice see Community groups and COVID-19: what you need to know about data protection and NCVO's volunteer advice.

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