COVID-19 (Coronavirus) community support and advice

Support offered by local organisations and advice agencies

Support offered by local organisations and advice agencies and how to get in touch with them


Nature of support

Details of support

How to contact

Alcoholics Anonymous

Substance misuse/addiction

Support with recovery and continued sobriety of those with alcohol problems.
0800 9177 650
[email protected]

Al-Anon Substance misuse/addiction

Support those affected by someone’s substance misuse.
Helpline available 10 am - 10 pm, 365 days year.
Please do not leave a message as, to ensure callers' confidentiality, they are unable to return calls.
0800 0086 811

Narcotics Anonymous Substance misuse/addiction

The NA Helpline is often the first point of contact for people needing support and advice about the nature of drug addiction

The NA Helpline is open until midnight, seven days a week, but if, for some reason, you get an answer-phone, please DO leave a message and they will get back to you, with the utmost discretion, as soon as possible.

0300 999 1212
GAMCARE Substance misuse/addiction

Advice and support for those experiencing gambling issues.  Telephone assessment & telephone ongoing treatment available.  Live chats remaining on offer and forum/live chat options. One to one support & GAMECHANGE online treatment course available.
0808 8020133
Change Grow Live Substance misuse/addiction

If you have questions about your prescriptions take a look at the prescription information page.

All appointments are currently taking place over the phone.

Telephone Triages: New clients can complete a telephone triage in order to be referred into treatment.

If you're worried about something, please get in touch.

You can contact Change Grow Live on 024 7601 0241 or email [email protected]
Coventry Refugee and Migrant Centre Asylum and refugees

Are operating a telephone and email service. If you need help, please contact them.

Housing: 07715 998 660

Lingo Links: 07715 998 665

Employment: 07795 954 867

Therapy: 07918 551812

Immigration: 07917 235 898

AMIF: 07747 219 117

Complex Needs : 07918 551812

AMIF Referral Officer: 07747213269

Advice: 07788 973 474

Mi Friendly Cities: 07776 527 706

Building Bridges/ESOL: 07918 553 469

Rough sleepers: 07799 463 050

Integration: 07787 428 639 (Available: Tuesday and Thursday)

Integration: 07715 998 664 (Available: Monday, Wednesday and Friday)

Coventry Refugee and Migrant Centre website
Carriers of Hope Asylum and refugees Please text your name and address to 07429  415489  if you need our help with;
Baby things, you have a new empty house, your children want toys, you want towels, pillows, blankets, duvets, cutlery, pots and pans, or plates and cups.
If you need food, nappies, toiletries or sanitary towels.
Please text your name and address to 07712 661314 if you need furniture. Please tell us what you need.
07429  415489
ASAP Asylum Support Appeals project Asylum and refugees Advice Line: 0203 716 0283 (Mon, Wed, Fri 2-4pm)
Easy-to-use resources for anyone with questions about asylum support
0203 716 0283
Carers Trust HoE Carers' support

Carers Trust HoE are here to support Carers and are continuing to offer 1:1 support however this will be done by telephone appointments or email.

If you are in self-isolation and need someone to talk to, their Wellbeing Advisors are available on their Wellbeing helpline: 024 7663 2972 (opt 1). They have extended the hours to Monday to Thursday 9am - 5pm and Friday 9-4.30pm and Saturday 10-2pm

If you think you have symptoms and can’t get through to NHS 111 or are not sure what to do, they can guide you through the online screening as recommended by the NHS via telephone.
024 7663 2972

Coventry Young Carers Service Carers' support

Online support processes are in place using online messaging services such as Facebook messenger, zoom and Whatsapp and other platforms used by young carers. These are used for text messaging, calls and video calling.

Telephone and online support will also be available during working hours 8:30 – 16:30 , and appointments can be made out of hours with young carers who need it.
Haven Coventry Domestic abuse

The helpline will continue to run as normal on 0800 111 4998. The helpline is open Monday-Friday 8.30am-5.30pm and Saturday-Sunday 10am -1pm.

024 7644 4077
Mankind Initiative Domestic abuse Helping men escape domestic abuse. Provides emotional, practical and legal support
CALL 01823 334244 Weekdays 10am to 4pm
Confidential helpline for male victims of domestic abuse and domestic violence
RESPECT Men’s Advice Line Domestic abuse Helping men experiencing domestic abuse. Provides emotional, practical and legal support
CALL 0808 8010327 Webchat available Weds, Thurs and Friday 10-11am & 3-4pm
Or email [email protected]
CRASAC Rape and sexual assault Their Helpline will be offering a reduced service.  They will not be able to respond to ‘live’ calls but will be checking the answering service on a regular basis within each working day and providing call backs to victims/survivors, supporters and professionals. 024 7627 7777

Kairos WWT

Rape and sexual assault Kairos WWT is working remotely and continuing to support women with an extended outreach on Wednesday evening in the Hillfields area.
024 7655 9550
West Midlands Forced Marriages Rape and sexual assault

Provides information and advice regarding forced marriage

0800 953 9777

Foleshill Women's Training Women's support The teams are contactable currently via telephone and email. Your email will be directed to the appropriate staff member.

024 7663 7693
[email protected]

Young Minds Mental health and wellbeing

Advice and support to empower young people’s mental well-being. Text the Young Minds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.

If you need urgent help text YM to 85258
All texts are answered by trained volunteers, with support from experienced clinical supervisors
Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile  

text YM to 85258

Rethink Mental Illness Mental health and wellbeing Equality, rights, the fair treatment and maximum quality of life for all those affected by mental illness, their carers, family and friends. Their information hub includes ‘supporting yourself’, ‘support for carers’ and ‘ emergency changes to the Mental Health Act’.


Grapevine Loneliness and social isolation Grapevine helps all kinds of people experiencing isolation, poverty and disadvantage in Coventry and Warwickshire. Staff are working from home but are available via email, telephone and Zoom (a free online collaboration app). Tel: 024 7663 1040
Email: [email protected] or [email protected]
Chat Central At VAC Loneliness and social isolation Chat Central is a project that runs from Voluntary Action Coventry and our aim is to connect lonely and socially isolated people up to other people and to fun activities.
They are offering friendly phone calls as well as group calls and on-line groups. They have a wide range of languages to call on.
Email: [email protected]
Age UK Coventry

Older People

Age UK Coventry and Warwickshire’s Information and Advice service can support anyone 18+ with a physical disability and/or dementia. Although the service is currently unable see people face-to-face the advice team are providing support to people over the phone or via email.  The advice team can support people with benefits, supporting with charitable applications, advice about housing and social care needs. Information and Advice is open Monday – Friday 10am – 3pm 024 7623 1999  People can sign up at [email protected]

024 7623 1999
Age UK Older People

Providing telephone and website support.

If unable to get through have advised to call:
Salvation Army 0207 367 4500             
British Red Cross 0344 871 1111 

0800 678 1602

Good Neighbours Coventry Older People Good Neighbours Coventry- Helping older people during COVID-19
Good Neighbours Coventry scheme was founded in 2016 to provide friendship and social activity for over 50s in Coventry.
As of 20.4.20, they are now also temporarily offering befriending and home shopping to disabled/self-isolating isolated adults aged 18-49 in CV1-CV6.
If you are able to shop online or via the telephone, you can find our list of local shops offering food delivery.
07563 902 904
Alzheimer's Society Older People Alzheimer's Society are continuing to offer telephone support and would encourage you to contact your local office if you need any information or support. Their website is also a great source of information, including factsheets and updates and our online community ‘Talking point’.
Please use the Dementia Connect number: 0333 150 3456.
0333 150 3456
The Silver Line Older People

The Silver Line operates a confidential, free helpline for older people across the UK (open 24 hours a day, seven days a week, 365 days of the year.)

They offer telephone friendship where they match volunteers with older people based on their interests, facilitated group calls, and help to connect people with local services in their area.
Their specially trained helpline team can offer information, friendship and advice, link callers to local groups and services, offer regular friendship calls and protect and support older people who are suffering abuse and neglect.

0800 4 70 80 90


Coventry Citizens Advice

Advice services

Offering free, impartial, confidential advice for residents of Coventry, they can be contacted in the following ways:
For general advice please call 0800 144 8848 Monday to Friday between 9am and 4pm.
Information can be found on their website
You can complete a secure enquiries form (please allow 3 working days for a response)
For help with debt, please call 024 7625 2047 or email [email protected]
To help claim Universal Credit, please call 0800 1448 444

0800 144 8848

Coventry Independent Advice Service

Advice services

If you need help and advice:

Check their self-help page for links to information online and other services in Coventry.

Ask for advice at any time by using our online enquiry form.

Telephone for advice. Lines are open 10am to 12noon and 2pm to 4pm each weekday (except Wednesday afternoons when we are closed).

07923 126 426 or 07923 126 430

Coventry Law Centre

Advice services

Coventry Law Centre is working remotely: all staff are available and their service continues as usual, but just on the telephone. Lawyers will continue to represent in court (although the courts are moving hearings to take place by phone or Skype rather than in the court buildings).

For new clients the Law Centre will operate a telephone only reception service between 10am and 3pm on 024 7622 3053, or via e mail to [email protected]

024 7622 3053

National Debt Line Advice services Many people are worried about their finances right now. The National Debt Line are here to help.
1. For instant information and guidance see our Coronavirus fact sheet.
2. Webchat with an adviser 9am - 8pm Monday to Friday.
3. Call to speak to an adviser on 0808 808 4000 9am - 8pm Monday to Friday.
4. Use our Digital Advice Tool to do a budget if you're ready and get online advice about your debt solution options.
0808 808 4000
Coventry Health Visiting Text Chat Service Children, young people and families Advice and support for parents of pre-school children in Coventry
Text : 07507 329114
9am - 5pm, Monday to Friday
Messaging from UK mobile numbers only, at your normal charge rate.
This is not an emergency service.
For urgent medical attention please contact your GP or call 111 or 999

Text : 07507 329114


Parents' helpline Children, young people and families

For parents worried about their child
Speak to experts at the Parents' Helpline – call 0808 802 5544

0808 802 5544
National breastfeeding helpline Children, young people and families Continuing to offer telephone support on 0300 100 0212. 0300 100 0212
Boobie Buddies Children, young people and families Boobie Buddies are offering support through their Facebook Page “Boobie Buddies Breastfeeding Support Group”.
They are also offering email support on [email protected]

07904 984620

Positive Youth Foundation Children, young people and families  Helping young people across Coventry. for full information on programmes operating please visit
Coventry University Information for students Information and resources for staff and students.

Coventry University COVID-19 website

Coventry University resources


Warwick University Information for students


Bereavement Support

If you are a current Cruse client

If you are receiving one-to-one support your volunteer or Local Service will be in touch to let you know how Cruse can continue to support you.

If you are bereaved and self-isolating

If you rely on support from others while dealing with a bereavement – whether that’s family, friends, being at work – and you are struggling being on your own then call the Cruse helpline.

If you have been bereaved by the virus

You can contact our helpline – 0808 808 1677

Helpline: 0808 808 1677

The helpline is open Monday-Friday 9.30am-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

Crisis Homelessness Crisis Skylight Coventry & Warwickshire are providing most support remotely through phones or on-line where possible. Tel: 024 7708 7400
Email:[email protected]
Langar Aid Homelessness Continuing their important work providing food to people who are homeless, isolated and vulnerable.

07975 991 592 or 01753 567 457
Email: [email protected]

As Suffa Homelessness Continuing their important work providing food to people who are homeless, isolated and vulnerable.

0121 285 2777
Email: [email protected]

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