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Universal Credit

How do I claim Universal Credit?

Universal Credit is claimed online.

These videos by the DWP show you how to make the Universal Credit online claim, create an online account and verify who you are. 

Jobcentre Plus provides a telephone number for help and advice on making an online claim which is available from Monday to Friday, 8am to 6pm.

  • Call 0800 328 5644

Once the online claim is made, you will be contacted to arrange an appointment at the Jobcentre Plus office, within a few days. You must attend the appointment or your claim for Universal Credit could be delayed.

If you try to claim Universal Credit online but you are not eligible, you may be directed to claim other benefits.

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