Benefits and COVID-19 (Coronavirus) - customer information

Temporary changes to the service we provide

Due to the Coronavirus (COVID-19) and the instruction from the Government to reduce public contact, customers should not attend our Customer Service Centre in Broadgate House to provide evidence to support their Housing Benefit or Discretionary Grant claim.

Where we have requested original evidence, we will now accept a photocopy by post or a photograph of the document attached to an email. 

Any documents requested as evidence for Housing Benefit/Council Tax Support should be sent either by email, quoting your benefit/claim reference number to [email protected]

Or by post, ensuring that your benefit/claim number and your name and address are included, to:

Revenues and Benefits
Coventry City Council
PO Box 15 Council House
Coventry
CV1 5RR.

Evidence requested for Discretionary Grants such as Community Support Grants or Discretionary Housing Payments should be emailed to [email protected]

Or posted to:

Revenues and Benefits
Coventry City Council
PO Box 15 Council House
Coventry
CV1 5RR.

We apologise for any convenience this may cause but feel this is the best approach for our Council employees and members of the public to remain safe.

The website will be updated when this service is re-opened.

Is there anything wrong with this page?