Benefits and COVID-19 (Coronavirus) - customer information

New Government legislation that may affect your Housing Benefit Claim

Increases in Working Tax Credit / Application of Additional Earnings Disregard

From 6 April the government has increased Working Tax Credit by £20 per week. This applies to all new and existing Working Tax Credit customers. Housing Benefit Regulations are now in place which will allow for an increase in the Additional Earnings Disregard in Housing Benefit, so that customers that receive this increase in Working Tax Credit do not have it clawed back through a reduction in their Housing Benefit. If you are already in receipt of Housing Benefit and are affected by this change you do not need to contact us, we will automatically reassess your claim within the next two weeks and notify you in writing. 

Increases in Local Housing Allowance amounts

From 1 April the government has increased the Local Housing Allowance rates for those receiving housing benefit or the housing component of universal credit. This means that the maximum amount of Housing Benefit you may be eligible to receive as a private sector tenant may increase.  If you are already in receipt of Housing Benefit and are affected by this change you do not need to contact us, we will automatically reassess your claim within the next two weeks and notify you in writing. 

Temporary changes to the service we provide

Due to the Coronavirus (COVID 19) and the instruction from the Government to reduce public contact, customers should not attend our Customer Service Centre in Broadgate House to provide evidence to support their Housing Benefit or Discretionary Grant claim.

Where we have requested original evidence, we will now accept a photocopy by post or a photograph of the document attached to an email. 

Any documents requested as evidence for Housing Benefit/Council Tax Support should be sent either by email, quoting your benefit/claim reference number to: [email protected]

Or by post, ensuring that your benefit/claim number and your name and address are included, to:

Revenues and Benefits
Coventry City Council
PO Box 15 Council House
Coventry
CV1 5RR.

Evidence requested for Discretionary Grants, such as Crisis, Community Support Grants or Discretionary Housing Payments should be emailed to: [email protected]

Or posted to:

Revenues and Benefits
Coventry City Council
PO Box 15 Council House
Coventry
CV1 5RR.

We apologise for any convenience this may cause but feel this is the best approach for our Council employees and members of the public to remain safe.

The website will be updated when this service is re-opened.

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