COVID-19 (Coronavirus) and Council Tax

We understand that the COVID-19 (Coronavirus) is impacting people in a number of ways. In relation to Council Tax it may be that you have been financially impacted by the crisis or that you are unable to make a physical cash payment.

Ways we can help:

If you have been impacted we have information to help you:

COVID-19 (Coronavirus) measures to support individuals in England

Available support

Amount

Who is support for?

How is support received?

Do I need to contact the council?

Where can I get further information?

Statutory sick pay

£94.25 per week, paid from day 1 instead of day 4 (for up to 28 weeks)

Qualifying employees

Paid by your employer

No – contact your employer

GOV.UK - Statutory sick pay

Support with tax affairs

These arrangements are agreed on a case-by-case basis and are tailored to individual circumstances and liabilities.

Self-employed people in financial distress and with outstanding tax liabilities

Support with tax affairs through HMRC’s Time To Pay service.

No – contact HMRC

Call HMRC’s dedicated helpline: 0800 0159 559.

Universal credit or employment & support allowance

Will vary depending on individual circumstances. Advances will be available immediately.

No changes to payments for existing claimants

People on zero hours contracts who are not entitled to statutory sick pay

Self-employed people (subject to meeting qualifying criteria)

Paid monthly into claimant’s bank account

No – new claims can be submitted online

GOV.UK - Universal Credit

 

Local Council Tax Support

Will vary depending on individual circumstances

Those on a low income

Applied directly to the Council Tax account

Yes – make a claim online

Coventry City Council - benefits claim

Council tax discretionary relief fund

Will be determined based on individual circumstances  

Those experiencing financial hardship as a result of their Council Tax bill

Applied directly to the Council Tax account

Yes – if you are in financial difficulty and are concerned about paying your Council Tax bill then contact the council for advice

Coventry City Council - Council Tax Discretionary Relief policy

Discretionary Housing Payment

Will be determined based on individual circumstances 

Those residents who receive either housing benefit or the housing costs element of universal credit are experiencing financial hardship in paying their rent

Paid to residents landlord

Yes – you can apply online

 

Coventry City Council - Discretionary Housing Payments

3 month mortgage payment holidays for affected borrowers

Will depend on agreement with lender

Mortgage payers and landlords with buy-to-let mortgages

Will depend on agreement with lender

No – contact your mortgage lender for advice

Contact your mortgage lender for advice

Assurance over security of tenancies

n/a - new evictions from social or private rented accommodation will be suspended for the duration of the crisis

Tenants

 

No – contact your landlord if you are having difficulty paying your rent

Contact your mortgage lender for advice

Assurance over repossessions

n/a - banking industry confirmed that no homes or buy-to-let properties will be repossessed for at least 3 months

Mortgage payers (including landlords)

 

No – contact your mortgage lender for advice

Contact your mortgage lender for advice

Energy customers in financial distress

People who may not be able to add credit to their meters can contact their energy supplier for support; disconnection of credit meters will be suspended

Customers with pre-payment meters or other customers in financial distress

Will depend on agreement with supplier

Energy suppliers

Contact your energy supplier for advice

Data charges removed for people accessing NHS websites

Will vary

Anyone who is paying data charges to access NHS advice

Charges will not be billed

Mobile phone providers

Contact your mobile phone provider for advice

Removal of penalties for accessing savings accounts

Will vary – may not apply to all banks/savings products

People with savings accounts

Charges will not be billed

Banks

Contact your bank/building society for advice

Borrowers will have more time to repay debt

Will vary

People with bank loans

 

Credit card firms

Contact your bank/building society for advice

Some banks will allow customers to apply for temporary increase to credit card limits

Will vary – may not apply to all banks

People with credit cards

 

Banks

Contact your bank/building society for advice

Some banks are offering increased overdraft limits

Will vary – may not apply to all banks

Current account customers

 

Banks

Contact your bank/building society for advice

Free school meals

Food parcels, vouchers or other food support

Children who currently receive free school meals

To be determined

Contact your child’s school

GOV.UK - Free school meals

 

Accommodation and services to support homeless people self-isolate

 

Rough sleepers and homeless people in shelters/hostels

 

Yes - local authorities will coordinate these services

Coventry City Council - homelessness

Council’s website

None – information only

All residents

This covers financial support and assistance with housing benefit, Council Tax support, information regarding welfare reforms including how to make a claim for universal credit.

Online information link provided

Coventry City Council - Benefits

 

Self employed income support scheme Up to 80% of self employed profits up to £2,500 per month Self employed people From HMRC No - the scheme is operated by HMRC Business Support - Self-employment income support scheme

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