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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Read our latest update

Getting support with your energy bills

Support with energy bills during COVID-19 (Coronavirus)

If you are experiencing difficulties paying your energy bills, the Government has agreed measures with energy suppliers to provide support to vulnerable customers. Help available includes:

  • Reducing or pausing debt repayment and bill payments
  • Discretionary credit top ups in certain circumstances for pre-payment meters, either by sending out pre-loaded top up cards or nominating a third party to collect a card
  • Credit meters will not be disconnected

You should contact your energy supplier immediately if you find yourself in difficulty.

 You can also contact Act on Energy on: 0800 988 2881, which is a local, free and impartial advice service. They provide advice on all energy related issues, including taking control of your energy bills.

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