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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and focusing on the most critical. This means some services may be affected. For help, call 08085 834333.

Read our latest update

Household bins

Assisted collection

If none of the people in a household are able to move the bins to the collection point (due to poor health, mobility issues or disability), it is possible to apply for an assisted collection.

Each request for an assisted collection will be assessed individually, and we may need to visit you to confirm your application and identify an agreed place where the bins will be for their collection and return.

If your request is successful, we will write to you regularly to check if anything has changed and if you still need the service. You must tell us if your situation changes.

You can apply for an assisted collection through My Account

We reserve the right to remove the assisted collection service at any time if it is not being used correctly.


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