This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.Read our latest update
Prepaid cards are the Council's preferred way of paying Direct Payments.
The Council will set up your card for you.
If you need help to manage your Direct Payment you can give us the name of a trusted person who agrees to manage the card on your behalf, the card will then be set up in their name.
If a trusted person is managing the card on your behalf, they will have to provide 1 or 2 types of identification before the card can be set up by the Council on your behalf. This identification will need to be seen by your allocated worker or by the Independent Living Team.
When your card has been requested it will arrive in the post along with instructions telling you how to activate the card.
Once the funding has been approved, the funding will be paid onto the card.
You can then use your card to set up payments as you would with a traditional bank account or debit card. You will be able to set up payments either online or over the phone.
You can check your account online or request statements from the Council if necessary. The Council will also be able to view your account online.
For more information about receiving your direct payment via a prepaid card download/request a copy of our prepaid card leaflet.