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Payment system upgrade - 27 February until 2 March

Our online payment system will be unavailable this weekend due to essential maintenance. Our apologies for any inconvenience caused.

Find out how you may be affected


Homeless after leaving hospital

I'm about to be discharged from hospital but have nowhere to stay

If you are concerned that you will be homeless following a stay in hospital, you need to tell the nursing staff about your situation as soon as possible so they know you may be homeless on discharge. They will be able to make your situation known to the hospital discharge team for advice.  

The nursing staff should refer you to the Homelessness Prevention Service or Adult Social Care at Coventry City Council. The Homelessness Prevention Team will assess your situation and work with you to find accommodation. If you have specialist housing needs and require support with daily living tasks; for example washing and dressing, you will be referred to the Hospital Discharge Team or most appropriate social care team to assess your needs. 

I'm unable to leave hospital due to my accommodation not being suitable 

If you are no longer able to return home due to specialist housing needs, for example, ground floor accommodation or an adapted property you can register for social housing on Coventry Homefinder. If you are already registered on Coventry Homefinder; your change of circumstances could enable you to apply for a priority banding under the Coventry Homefinder Policy. If you have specialist housing needs and are either an owner occupier or renting a property please ask to speak with an Occupational Therapist, who will be able to offer advice about making adaptions to your property. 

If you are no longer able to return home due to specialist housing needs and require additional support with daily living tasks you will be referred to the Hospital Discharge Team or most appropriate social care team to assess your needs.

Discharged from hospital and homeless

If you have been discharged from hospital and are homeless, get in touch with our Homelessness Prevention Team. Our leaflet provides further information about the Service. 

Under the Homelessness Reduction Act, you are not required to have priority need or a local connection to access the Homelessness Prevention Service. You should contact the service if you are threatened with homelessness within 56 days or are already homeless. 

Priority need will only be taken into account to decide whether you are due interim accommodation under a Relief Duty or owed a Main Housing Duty.

You may have priority need if you are vulnerable due to a period in hospital for mental health treatment or treatment for a physical disability. Our Prevention Service can assess this. Find out more details

Homelessness Prevention Service


Tel: 024 7683 4025

Customer Service Centre
Broadgate House

Hospital Social Care Team

If you are currently in hospital contact

Tel: 024 7696 5600

University Hospital Coventry & Warwickshire
2nd Floor East Wing
Clifford Bridge Road

Adult Social Care Direct


Tel: 024 7683 3003

Council House
PO Box 15
Earl Street

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