Homelessness

Eviction and landlord problems

There are different types of tenancies, such as social housing tenancies and assured shorthold tenancies. The advice surrounding what to do when confronted with an eviction will depend on the type of tenancy you have. Contact the Homelessness Advice Service as soon as you receive notice to leave your property. They will be able to give advice and may be able to negotiate with your landlord to prolong your tenancy. Further information is also available in our Private Rented Sector Eviction Leaflet.

How do I find out my tenancy type?

Most people have an assured shorthold tenancy (AST) but if you are unsure use Shelter's tenancy rights checker to see what type of tenancy or licence you have.

If you are a private tenant, you can find out more about your rights from Shelter.

If you are a social tenant, you can find out more about your rights from Coventry Citizen's Advice.

Getting notice of eviction

A landlord can issue a section 21 notice or a section 8 notice to end a private tenancy but certain rules must be followed to make the notices valid. Invalid notices can be challenged in court.

The landlord does not need to give a reason to end your tenancy with a section 21 notice. However, with a section 8 notice, the landlord must have a legal reason to end your tenancy.

If you have received a notice of eviction, you can tell us online by registering on our customer portal and completing a self referral form. If you need guidance on how to register, please see our step by step guide. Once you have completed your referral, we will contact you within 3 working days.

Read our service self-help pack for private tenants issued with a section 21 notice.

Visit Shelter's Eviction advice pages for help and advice on evictions. You can also call Shelter on 0808 800 4444 for expert advice on your situation.

Illegal eviction and harassment

It's a criminal offence for your landlord to evict you without following the correct legal procedure. Illegal eviction may include:

  • Forcing you to leave through threats or harassment
  • Physically throwing you out
  • Stopping you from getting into certain parts of your home
  • Changing the locks while you're out

Harassment can take the form of:

  • Making threats to persuade a tenant to leave
  • Cutting off service, such as had, electricity or water
  • Preventing access to shared kitchens and bathrooms
  • Entering a tenant's room without permission.

If you face threats of violence contact the police on 101. If the crime is happening now, call 999.

If you're being harassed by your landlord or think you're being evicted illegally, contact the Housing Enforcement Team on 024 7683 1303.

View Shelter's advice on illegal eviction and harassment.

Advice organisations

Accessing the Homelessness Advice Service

If you are at risk of becoming homeless, you can tell us online by registering on our customer portal and completing a homelessness self referral form. View our step-by-step guidance on how to register. Once you have completed your referral, we will contact you within 3 working days.

Priority need for accommodation

Due to new homelessness legislation, you do not need to have a certain level of need (priority need) or links to a council area (local connection) to access the Homelessness Advice Service. Priority need will only affect whether you are entitled to interim accommodation if you become homeless (the relief duty) or owed the main housing duty.

This means that we may provide you with short-term accommodation if you meet a certain level of need. We will look at your situation and any people who are dependent on you to make a decision.

For further details on what gives you a priority need or a local connection, call Shelter on 0808 800 4444 and see the Government's Homelessness code of guidance.

Homelessness Advice Service

Email: [email protected]

Tel: 024 7683 4025

Customer Service Centre
Broadgate House
Broadgate
Coventry
CV1 1FS

Is there anything wrong with this page?