Coventry City Council complies with the Data Protection Act and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
We collect and hold personal information relating to our customers regarding their needs, support requirements and personal preferences as necessary to protect the person’s life and deliver the statutory assessed support needs.
We use this information to:
We process personal data because it is necessary to comply with our legal obligations under the Care Act 2014 and due to vital interest.
We will share data with:
We will only keep your information for as long as we need to so we can give you the service you need, unless we must keep it for legal reasons. For most of your data that will be six years, for mental health support that will be for 20 years after service/treatment.
You have the right to:
To exercise any of these rights please e-mail: [email protected]
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision.
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at:The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Date of last review: September 2019