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New Coventry Safe Haven launched for mental health support

Published Tuesday, 14 January 2020

A new mental health support service that aims to increase help for residents experiencing mental distress, is being launched in Coventry, as part of a joint effort by the Council and partner agencies.

Safe Haven

In a bid to encourage more people in the city to come forward and seek help, a brand-new Safe Haven service has been developed by Coventry and Rugby CCG and Coventry City Council. The provision will be run by Mental Health Matters (MHM) on behalf of the Coventry and Warwickshire Health and Care Partnership for Mental Health & Emotional Wellbeing and will come into effect from 13 January.

Mental Health Matters is a charity providing a wide range of support to people with mental health needs offering a welcoming, safe, comfortable, non-judgmental and non-clinical environment. Their mental health professionals provide one-to-one support and can help create staying well and crisis plans for visitors.

The service’s mental health support enterprise phone line opened in Coventry on 23 December for residents needing urgent extra support over the festive period.

The launch follows two Warwickshire Safe Havens opening in the summer of 2019 in Leamington Spa and Nuneaton.

National Specialist Services Manager at Mental Health Matters, Dawn Longden-Whiting said: “Everyone is welcome: clients, family, professionals and front-line workers. A Safe Haven is a place where you can call, text and chat to our friendly team. We all struggle to cope from time to time, so it is important to remember you are not alone.

“Please pop in and say hello either here in Coventry or in Nuneaton and Leamington Spa.”

Cabinet member for Public Health and Sport Cllr Caan said: “The new Coventry Safe Haven is a brilliant service and we are very conscious of the impact of untreated poor mental health on people and their families locally. We have a clear strategy in Coventry which aims to improve the response from all agencies and remove barriers which prevent some residents from seeking the help they need.

“At the Council we encourage anyone who is feeling low, distressed or overwhelmed to visit the Safe Haven in the city or neighbouring sites across the border in Warwickshire to get the mental health support they need.

“It is important residents know that they can walk in any time during opening hours with carers and family members also welcome.”

The Safe Haven is available to anyone aged 18 or over who will also have access to a 24-hour telephone emotional support line staffed by trained counselors, with no formal referral or appointment needed.

MHM looks forward to welcoming everyone to this service. The new Safe Haven service will be based at Broad Street Centre, Broad Street, Coventry, CV6 5AX and will be open from 6pm-11pm, Monday to Sunday, 365 days a year.Other ways to contact the Safe Haven for support are by phone 07921 876 065 or by email

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