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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Read our latest update

Coventry Citizens Advice continues to provide advice for the most vulnerable

Published Wednesday, 18 March 2020

Despite the current challenges with the COVID – 19, Coventry Citizens Advice will continue to provide advice for those who need it despite their offices being closed to the public.

In response to the latest government advice regarding working from home, and avoiding unnecessary travel where possible, Coventry Citizens Advice have reviewed the potential corporate risk level now posed by COVID-19 and are implementing its contingency plan.

People are advised not to turn up at the offices but to call Adviceline on 0344 411 444 between 9:00 and 17:00 Monday to Friday or local online advice service. 

A large proportion of its workforce will operate from home offering telephone and digital services to new and existing clients. Details of how to access existing projects can be found on their website.

The charity will continue to monitor the situation on a daily basis and regular updates will be made available through its website and social media pages.  

Citizens Advice is confident it can continue to operate and meet its clients’ needs effectively though no-one is putting a time limit on when normal service will be resumed or the impact a spreading COVID-19 will have on demand for advice services.

Kate Algate, Chief Executive Officer at Coventry Citizens Advice, said:

“While these are difficult times for all of our clients and staff we are fully committed to delivering the best service we possibly can through telephone and digital channels.

“We will continue to monitor the situation on a daily basis and urge anyone in need of free, independent, confidential and impartial information, advice or guidance to check our website and social media channels for updates and further developments.”

General information, on a range of issues from welfare benefits and debts to housing and consumer rights, is available through the national publicly-available Citizens Advice website.

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