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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

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Staff making the difference at Eric Williams House

Published Wednesday, 29 April 2020

With an average age of 90 and a diagnosis of Dementia and various other underlying health conditions, the residents at Eric Williams House are in the very high-risk group from Covid 19.

Eric Williams House

The staff team at EWH have adjusted their shift patterns and ways of working to ensure not only that the residents are safe from harm but are kept as active as possible during the lockdown.

Quite a challenge with so many residents in one building but the team have risen to the challenge, utilising technology and the skill set of staff both new and old. Using their hidden talents like sewing and singing, they have been creative in ways they never have before.

Staff have lots of skills prior to working in social care with one example being an employee who previously worked as a hairdresser so is now able to support residents to maintain their good looks.

Other creative ideas have been having singers in the garden and a new Facebook page for families to see what their relatives have been up to.  Residents are facetiming loved ones for the first time all with the help of the staff team and ICT.

It is also business as usual for the short-term lounge which supports hospital discharges, freeing up beds in hospital. The short-term lounge staff team have not only volunteered to work solely in this lounge, they have changed their rota to minimise the numbers of staff needing to be in there, making it safer for them and the short-term residents.

Cllr Mal Mutton, Cabinet Member for Adult Services, said: “This is such a difficult and uncertain time for everyone, so it is fantastic see staff at Eric Williams House going to such lengths to look after not only their residents but also the residents’ families.”

April Ross Service Manager said: “Eric Williams House has always been highly regarded so it is not a surprise that staff continue to deliver high standards of care during this difficult time. I have seen many heart-warming pictures that truly capture the essence of the care, more than words ever could.”

Terri Hallinan, Registered Manager said: “One of the things you will hear around Eric Williams House is ‘team work makes the dream work’. The team at Eric Williams House has always been so much more than a team, it’s a family and one which I am proud to be a part of.”


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