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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

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Unsung Heroes – Emotional support for residents with sensory loss

Published Wednesday, 13 May 2020

Emma Kennard, a Senior Enablement Officer for the Coventry Enablement Service at BID Services, has been emotionally supporting people living in Coventry with hearing and sight loss.

Unsung hero emma kennard

Emma’s role in the Enablement Service involves supporting clients age 16+ with sensory impairments in their homes and in the community to assist them in living independent and fulfilled lives’. She has been working to get them through these challenging times without feeling socially isolated.

Emma said her role has had to quickly adapt during the coronavirus pandemic, with an even greater importance on looking out for clients' mental wellbeing, and keeping them feeling connected and supported, amid lockdown guidance.

“At present, we are no longer providing face to face support but we are still providing support by telephone, email, text, FaceTime, WhatsApp, offering information advice and guidance where needed to provide regular reassurance and updates on the state of things.

“Checking on our client’s wellbeing and ensuring they have access to food and medication if they are self-isolating and, offering a friendly and informative voice on how to access mental health services and befriending services has been important.

“Other challenges have included making sure they have access to technology and know how to use this so they can have interaction from family and friends. As well as providing advice and guidance to clients with communication needs such as British Sign Language Users and accessing translation services for clients with English not their first language.”

Kirsty Kelly, Enablement Service Manager said: “Emma is always smiling and happy to help anyone whatever the situation. She is always genuinely concerned for her service users and checking on their well-being ensuring they have food/medication and providing emotional support for those who really need it, in person if necessary”.

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