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Outstanding Leadership at Copthorne Lodge & Harry Caplan House

Published Friday, 12 June 2020

Copthorne Lodge and Harry Caplan House have both rated ‘Outstanding’ in Well Led from the Care Quality Commission.

This huge achievement is in recognition of the great leadership provided by Dawn Faulkner, Registered Manager and her management teams in both services.

Copthorne Lodge and Harry Caplan House are Council-run Housing with Care services where mainly older people have their own accommodation with personal care and support provided.

Both teams have been extremely proactive providing a high-quality service which has had a positive impact on the well-being of the people they support.

The inspectors noted in their report “management team and staff were highly motivated to make positive changes to the service” and “a solid leadership culture had been established across all areas of the service and this was clearly demonstrated in staff behaviours”

Inspectors received feedback from tenants and their families which shows the level of compassion and dedication the team have towards improving the quality of lives of the people they support. One tenant told the inspector how the support they had, helped them turn their life around and they were so much happier as a result.

As well as receiving “outstanding” in Well Led, the 2 services have received just under 400 compliments in 12 months, compliments were sent in from tenants, families and professionals and all demonstrate how outstanding these services truly are.

Cllr Mal Mutton, Cabinet Member for Adult Services, said: “This is excellent and well-deserved recognition and I congratulate everyone at Copthorne Lodge and Harry Caplan House for their fantastic work. In these uncertain times this news is a great tonic for staff and residents alike.”

Dawn Faulkner Registered Manager for both services “I am extremely proud of both of my teams who have worked exceptionally hard over the last two years. Their dedication and commitment has gone above and beyond on many occasions and the difference in the quality of life for the people they support has been profound”

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