Changes to the Household Waste Recycling Centre announced

Published Thursday, 15 October 2020

The Council will be making the current booking system at the Household Waste Recycling Centre (tip) on London Road permanent. This change has been made following positive feedback from residents.

The current system, which asks residents to book in advance either online or by phone, was introduced on Monday 18 May to enable the tip to safely reopen and comply with the Government’s social distancing rules.

Residents are reporting that the booking system makes a trip to the tip much easier and safer.

Currently, residents are asked to book a slot by booking online or by calling 0808 5834333.  When booking they are asked to provide their car’s number plate ensuring that only visitors that have booked are allowed access to the Centre. Residents are requested to provide proof of address when they arrive at their allocated time. Anyone who tries to enter without a booking slot or proof of address, is refused entry.

As part of this move to a permanent system, the Council will be implementing a quick response system to make this entry process quicker and smoother for residents.

All the current safety measures, that have been implemented to keep the site safe and secure for residents and staff alike, will be continuing. This includes social distancing while onsite and a one-way system. The full list of these measures is available on our Tip web pages and they are signposted within the facility as well.

Cllr Patricia Hetherton, Cabinet Member for City Services, said: “The COVID-19 pandemic has meant that we’ve all had to adapt to a new way of life. For the Council this has meant we’ve had to adapt to a new way of offering our services.

“The new system at the tip is a great example of how we have actually been able to make improvements.  In the past traffic for the tip used to extend along London Road with people waiting a long time to get in. Now no one waits very long, cars don’t tail back on to London Road and the team on site have a more even balance during the day which enables them to focus on jobs like keeping the site clean and tidy. It really has been a win, win. “Of course, we know that not everyone has easy access to a computer – that’s why we also offer slots booked by phone too.

“The response from local people has been overwhelmingly positive too so we thought it only right that we make this a permanent change.

 “However, while we are planning for the future beyond this pandemic with this change, it’s vitally important to remember to keep following the social distancing guidelines both on site at the Centre and in your day to day lives. As always, thank you for your patience and co-operation.”

You can book a visit online now.


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