Neighbourhood Enforcement Officers patrol our city's streets, parks and city centre and contribute to making our city a cleaner and safer place.
The service operates city-wide and can be quickly deployed to where it is needed most. The deployment is based upon information and intelligence received from Coventry citizens, other colleagues in the City Council and from our partners like the Police and Housing Associations.
The team work seven days per week from 7am to 7pm and specialise in low level environmental enforcement.
We routinely:
- Issue fixed penalty notices for littering [/info/1138/refuse-litter-enforcement/420/litter] and dog fouling offences [/info/577/dog_and_animal_fouling/447/dog_fouling] concentrating on those parts of the city where Coventry citizens tell us that there is a problem.
- Deal with the identification and removal of abandoned vehicles [/abandonedvehicles].
- Gather and secure evidence from fly-tipping [/flytipping] episodes, on behalf of the Environment and Housing Enforcement team, so that we are able to pursue these offenders through the courts to secure a prosecution.
- Identify and report where accumulations of refuse in gardens is likely to cause public health problems and attract rodents.
- Monitor the condition of empty homes [/info/913/empty_residential_properties/716/empty_properties] in the city.
- Administer projects like 'bins off streets [/binsoffstreets]' and 'hot streets', which are designed to reduce fly-tipping and improve the cleanliness of our streets.
Customer Services
Open 9amâ5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
Neighbourhood Enforcement privacy notice
Personal data has been collected in order to safeguard Neighbourhood Enforcement Officers and members of the public during environmental/enforcement operations and to provide good evidence for all parties in the event of complaints or investigations lodged with the Council or any other investigation into incidents, accidents or alleged assaults. Should any of these incidents occur, your personal data may be collected, processed, shared and retained in order to carry out the performance of a public task and fulfil our legal obligations in the following ways:
- Shared with third parties for appeals and enforcement.
- Shared with the police or security organisations to prevent or detect crime.
Your data rights
In relation to the personal data which we may hold about you, you have the right to:
- Ask for information we hold about you
- Ask us to change the information held about you if it is wrong
- Ask us to delete the information we hold about you
- Ask us to limit the way we use your information
How long your information is kept for
Under normal circumstances, the video footage will be retained for a maximum of 30 days.
If however, the information will be used as evidence as part of an on-going investigation, the information will be kept for as long as the investigation is ‘live’ / on-going which can be up to 3 years.
Complaints are kept for a minimum of two years until they are reviewed.
Contact and further information
If you would like more information about how we use your data, please read our privacy notice [https://www.coventry.gov.uk/privacynotice].
You have the right to complain to the Information Commissioner’s Office [http://www.ico.org.uk/]