Coventry City Council complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioner's Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
We collect and hold personal information relating to all customer contact via telephones, emails and the online service.
We use this information to:
We process personal data because it is necessary to comply with our legal obligations. Our Lawful basis for processing will depend on the nature of your contact with us, if you are unsure which lawful basis applies to our processing you can contact us to confirm.
We will share data with:
We will only keep your information for as long as we need to, so we can provide the service(s) you need, unless we must keep it for legal reasons. The times may be different depending on the service you have asked for/are provided with.
You have the right to:
To exercise any of these rights please contact the Customer Services Team on:
08085 834333 or email: [email protected]
Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. However, Coventry City Council process personal data that it is necessary to do so in order to comply with our legal obligations and to enable us to perform tasks carried out in the public interest.
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances, you can contact the Data Protection Team (DPO) and request a review of the decision.
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner's Office at:
The Information Commissioner's Office,
Date of last review: May 2021