If users have not received any emails, please ensure you check your junk mail folder as the email could be in there. Your junk folder could be called 'junk', 'trash' or 'spam'.
If you use mail programs like Outlook to download your emails from providers such as Sky, Virgin Media or NTL World then such mail programs may not download emails in your junk folder. In such cases you will need to do the following:
Once the email has been found, open the email and mark it as 'not spam' so that in future the emails come into your inbox.
Please ensure you make a note of your log-in details, as if for any reason you do not receive your offer email, you will be able to access your account.