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Universal Credit

Pages in Universal Credit

  1. Universal Credit
  2. Advice for landlords
  1. Budgeting advice

Universal Credit is a benefit administered by the Department of Work and Pensions. (DWP) It is intended to assist those who receive a low income or who are not in employment.

In Coventry a limited rollout of Universal Credit will start from 7 December 2015 and initially will only affect new claims for single people without children. If you are already claiming benefits you do not need to do anything, your benefits will continue as usual. You will be advised by the Department of Work and Pensions when Universal Credit will affect you.

If you receive Universal Credit you cannot receive Housing Benefit as the Housing Element is paid as part of the Universal Credit payment which is paid by The Department of Work & Pensions.

Universal Credit will replace six existing benefits:

  • Income based Job Seekers Allowance
  • Income related Employment & Support Allowance
  • Income Support
  • Working Tax Credits
  • Child Tax Credits
  • Housing Benefit

How do I claim Universal Credit? 

Not everyone can apply for Universal Credit at this time. To check whether you can claim Universal Credit you need to make a claim online.

It takes between 30-40 minutes to complete your on line claim, so make sure you have enough time to complete your application.

You cannot save the online application and go back to it later.

Help and advice

If you need help and advice about your application for Universal Credit, call the Universal Credit helpline 0345 600 0723 or visit GOV.UK. Ask for a call back once you are connected so you do not have to pay for the call.
Universal Credit opening hours are 8am to 6pm Monday to Friday.

Computer access

If you do not have access to a computer at home or at work, you can use the PCs at our local libraries (You will need to join a library before you can do that) or at our Customer Service Centre

How much Universal Credit could I receive?

Use the calculator on Citizens Advice website to see what amount of Universal Credit you could receive.

Claiming Council Tax Support 

If you need to claim Council Tax Support, you will need to apply separately on our website.

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