National and local government policy places a range of duties upon local authorities for shaping the care and support market to deliver improved services and outcomes for citizens. The Care Act 2014 set out a range of measures, in order that citizens can choose from a diverse range of high-quality care and support services; to drive up the overall quality of care in the market; and put citizen needs and outcomes centre stage.
Coventry City Council has a quality assurance framework which aims to deliver or facilitate the following:
- Greater transparency and information about the quality of care services through the publication of provider quality ratings.
- Assist citizens and commissioners to make informed choices when purchasing care and provide peace of mind.
- Drive up quality across the market.
- Support market shaping activity through the acquisition of improved market information.
The Council aspires only to do business with good quality providers. In the future, it does not intend to contract with those providers that are unable to sustain consistently good quality services.
The Council will provide a range of support to providers to improve services but not indefinitely.
The Council will measure the overall quality of provision by taking into account a range of opinions to provide a balanced view.
Quality will be measured against contractual terms and conditions, core standards and the delivery of outcomes.