2. Co-production: involving service users and communities in the planning and decisions making processes to ensure services are designed with their input and meet their needs.
Adult Social Care has succeeded in developing a thorough approach to Coproduction , contributing significantly to the creation of the West Midlands ADASS Day Opportunities Coproduction Resource Pack.
The Council’s Dementia Hub, launched in July 2023, stands as a shining example of co-produced support, crafted with invaluable input from individuals with lived experiences and their families. Their collaborative efforts have ensured improved, equitable access to this highly esteemed service.
Our Carers Plan and the subsequent recommissioning of carers support services have been shaped through dedicated engagement with family carers. Their valuable feedback has not only shaped the Plan but is actively informing the development of the contract specifications.
The recommissioning of long-term home support has been driven by comprehensive engagement with service users, families, and providers. This process has actively sought perspectives on how to best meet the needs of our diverse communities, including those with mental health issues, learning disabilities and/or autism, as well as individuals with physical disabilities.
Strengths and opportunities
The Council has an array of channels for gathering stakeholder feedback to inform its commissioning processes, from real-time surveys to bespoke engagement activities and the analysis of compliments, complaints, and representations.
Though challenges exist in consistently engaging all community sections and ensuring the voices of lesser-heard stakeholders are heard and acted upon, staff capacity remains a crucial factor, these activities highlight the Council's dedication to inclusivity and comprehensive engagement.