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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Read our latest update


Young people and care leavers

Depending on your circumstances there are different referral routes within the council to help you. Our leaflet provides further advice for young people and care leavers. 

Care leavers and Looked After Children 

Care leavers and Looked After Children can get advice and support for housing issues from Coventry Council's Through Care Team. 

Through Care is responsible for providing accommodation until a Care Leaver/Looked after Child is 18 years old. 

If you are a Care Leaver who is threatened with or made homeless between the ages of 18-25, get in contact with your Personal Advisor. They may liaise with the Homelessness Prevention Service to work through accommodation options. 

Under 18s not in care 

If you approach the Homelessness Prevention Team, are under 18 and have never been in care we will refer you to the Multi-Agency Safeguarding Hub (MASH) who will ensure that you get access to the relevant services and accommodation. You can also contact MASH directly on 024 7678 8555. For an out of office hours service contact 024 7683 2222.

18-25 year olds who have never been in care   

If you are 18-25 and are threatened with homelessness within 56 days or are already homeless you should contact the Homelessness Prevention team either in person, by phone by using the details below. The earlier you approach, the more likely we can prevent your homelessness.  

The Homelessness Prevention Service will work with you to prevent or alleviate your homelessness in partnership with several other organisations.

Parental eviction 

If you are being asked to leave by your parents or family it is important that you seek advice at an early stage and do not wait until you are homeless. The Homelessness Prevention Service may be able to help you to remain in the property by negotiating with your family members and planning alternative arrangements if necessary. We are also able to offer access to independent mediation services who work with families to resolve disputes and mend relationships. As such referrals to a formal mediation process may be necessary.  

Other organisations that can help  

  • Advice Services Coventry lists the different agencies in the city who work together to offer free, independent advice and information.
  • The YMCA Coventry & Warwickshire provides support, advice and accommodation for young people aged 16-25 who are homeless or at risk of homelessness. You can access the service by calling 024 7699 5214.
  • Valley House has a range of services for people aged 16-29. They have specialised accommodation for those affected by domestic violence as well as young parents. For more information call 024 7626 6280.
  • The Coventry Law Centre can provide legal advice on your housing situation. Call 024 7622 3053.

Accessing the Homelessness Prevention Service

The earlier you get in touch with us, the more likely we’ll be able to resolve your housing situation. Call the Homelessness Prevention Service on 024 7683 4025. 

Priority need

Due to new homelessness legislation, you are not required to have priority need or links to a council area (local connection) to access the Homelessness Prevention Service. Priority need will only be taken into account to decide whether you are entitled to interim accommodation under a relief duty or owed a main housing duty.

This means that we may provide you with short-term accommodation if you meet a certain level of need. We will look at your situation and any people who are dependent on you to make a decision.

For further details on what gives you a priority need or a local connection, call Shelter on 0808 800 4444 and see the government's guidance on priority need and care leavers.

Homelessness Prevention Service


Tel: 024 7683 4025

Customer Service Centre
Broadgate House

Multi Agency Safeguarding Hub (MASH) - postal address


Tel: 024 7678 8555

Floor 4
Broadgate House
1-3 Lythalls Lane Industrial Estate

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