Coventry City Council Complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you

We use your personal information so that we can provide advice and guidance, assessments, services, support and safeguarding for adults and their families.

We collect personal information about you so that we are able to:  

  • Understand your needs fully
  • Organise appropriate care and support for you if required
  • Protect individuals from harm or injury
  • Process financial transactions including grants and payments directly involving us or where we are acting on behalf of other government bodies such a Department for Works and Pensions
  • Help us to develop and improve our services
  • Plan for future provision of services
  • Complete statistical returns to Government departments

We process personal data because it is necessary to comply with our legal obligations and perform our public duty.

What Personal Data do we collect about you?

  • Personal details (Name, Home Address, Contact Telephone Numbers, Email Addresses, Date of Birth, Gender, Ethnicity, Religion, Nationality, Sexual Orientation, Disability, Language, NHS Number, Date of Death)
  • Height and Weight
  • Health conditions, disability, diagnosis
  • GP details
  • Lifestyle and social circumstances
  • Financial details
  • Housing needs
  • Property Type
  • Key Access Code
  • Family / carers or representative’s details
  • Lifestyle and social circumstances
  • Employment and education details
  • Referral/Assessment Information
  • Prepaid cards providers
  • Direct payment support services

We have legal grounds to process this information because it is necessary to comply with a legal duty or fulfil a public task.  This includes the:

  • The Care Act 2014
  • The Health and Social Care Act 2012
  • Mental Capacity Act 2005
  • Safeguarding Vulnerable Groups Act 2006
  • Deprivation of Liberty Regulations
  • Human Rights Act 1998
  • Care Quality Registration Regulations 2009
  • The Housing Act 2004
  • The Mental Health Acts 1983 and 2007
  • The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

Who we share your personal Data with

We will share data with:

  • Family, carers or representatives of the person whose personal data we are processing
  • NHS, including your GP and Hospitals
  • Emergency services
  • Healthcare, social and welfare organisations
  • Providers of goods and services
  • Local and central government
  • Ombudsman and regulatory authorities
  • Professional advisers and consultants
  • Voluntary and charitable organisations
  • Regulatory bodies
  • Local and central government
  • Service providers
  • Healthcare professionals

How long will we keep your information?

We will only keep your information for as long as we need to, so we can give you the service you need, unless we must keep it for legal reasons. The time can be different depending on the service you have asked for/are provided with.

Your Rights

You have the right to:

  1. Ask to see the personal information we hold about you
  2. Ask us to change information we hold about you if it is wrong
  3. Ask us to delete the information we hold about you
  4. Ask us to limit the way we use your personal Information
  5. Ask for human intervention regarding decisions made about you by a computer
  6. Data portability (have your data transferred to another Authority)
  7. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact the Data Protection Team.


You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision.

If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner’s Office at:

The Information Commissioner’s Office,

Wycliffe House,
Water Lane,
SK9 5AF.

Date of last review: June 2023