Household bins

Assisted collection

If none of the people in a household are able to move the bins to the collection point (due to poor health, mobility issues or disability), it is possible to apply for an assisted collection.

Each request for an assisted collection will be assessed individually, and we may need to visit you to confirm your application and identify an agreed place where the bins will be for their collection and return.

If your request is successful, we will write to you regularly to check if anything has changed and if you still need the service. You must tell us if your situation changes.

You can apply for an assisted collection through My Account

We reserve the right to remove the assisted collection service at any time if it is not being used correctly.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.