Self service for landlords

What is Landlord Self-Service?

Self-service is an online tool to help landlords get information about their tenants' benefit payments. This only happens when tenants have given us permission to pay their landlord housing benefit directly. The system is quick and easy to use and gives current and past information. 

Why do we provide this service?

The way many customers wish to deal with the Council has changed and we need to react to this. Landlords can now get landlord information 24 hours a day at a time that suits them as long as they have access to a computer.

How to sign up?

Signing up to Connect (the self service system) is both quick and simple. All you need to do is register. You will then be sent an e-mail to authorise your registration. The link on the e-mail, which will be from, will take you to a web page where you will need to register as a landlord. 

You will need your landlord reference, which is stated on every payment schedule sent out to you from the Council, and your PIN, which you may need to apply for on the website if you haven't already received one from us.

If you are struggling to sign up then you can follow this easy step by step guide.

Benefits service

Address: Broadgate House
Customer Service Centre

Telephone: 024 7683 1800