Requests for review
A customer (or representative) deemed to be unreasonable has the right to request a review of the decision to apply this policy and/or any restrictions applied. Review requests must be submitted within 28 calendar days of the date of the notification email or letter from the Service Lead.
Reviews of decisions to take action or to restrict contact will be undertaken by the relevant Service Director and the outcome will be confirmed to the customer (or representative) by email or in writing.
All review requests should be sent to: servicerecoveryteam@coventry.gov.uk
or in writing to:
Service Recovery Team, Coventry City Council, PO Box 7097, Coventry, CV6 9SL