Coventry Early Years Training Programme - Print version

Introduction

Welcome to the Summer Term 2024 Coventry Early Years Training programme which outlines a selection of training opportunities for the Coventry early years and childcare workforce. To support practitioners in providing children with high quality care and education, our training programme offers a variety of courses covering a range of subject matters, which are aimed at differing skill levels, for professionals across the workforce.

Kind regards

Coventry Early Years Service

Booking

The following information constitutes the terms and conditions you have agreed to comply with on your booking form.

• All bookings must be made online. [https://bookwhen.com/eycoursebooking]
• When you have booked your place/s you will receive an automated booking reference for your chosen course
• Confirmation of a place on your chosen course(s) will be generated once full payment has been received (unless your chosen course or briefing has been marketed as ‘free’)
• Once you book your training course, we will require online payment within three working days by credit/debit card

Amending a booking form

If you wish to change the name of the person attending a course - please e-mail: eytraining@coventry.gov.uk [mailto:eytraining@coventry.gov.uk]

Changes will be confirmed by e-mail.

Payments

• It is important that we receive payment for your course within three working days of the course booking (applies to chargeable courses)
• If we do not receive payment within three working days of your booking/s, we reserve the right to cancel your place/s
• Payments can be made online or via telephone only

For payments online

You can pay online [http://www.coventry.gov.uk/onlinepayments]

• Select “Other Payments”
• Select - Schools, Libraries and Learning
• Select Early Years and Childcare course fees
• Input name of course or course code
• Candidate name
• Course date
• Customer name/address/postcode
• Amount – submit the course amount or, if paying for several courses, the total.
• Then press “continue” to process to the payment stage

How to make a telephone payment

We can process your payment via a telephone. Calls can be made by telephone on 024 76 97 5451– calls can be made Monday to Thursday 8.30am – 5pm or Friday 8.30am – 4.30pm (excluding bank holidays).

Course reminders and joining online training links

Virtual (online) training joining links

Automated course reminders from the Book When booking system will be sent to the email address submitted at the time of booking. All course reminders are sent out three days before the training/event date. This reminder does not contain the session actual virtual joining link.

For all courses and briefings that are offered virtually the online joining link/s will be sent via email to the email address submitted at the time of booking.

It is the responsibility of the course/briefing candidate (or person booked on their behalf) to check they have received their virtual joining link before the date/time of the training or briefing (please ensure you check junk/spam email boxes). Please contact us on the details below if you have not received your online joining link. However, it is important to note that we may be unable to assist you if you leave this until 10/15 minutes before the actual session.

Virtual connectivity

Please be mindful that if members of your household are streaming or using an Xbox or similar devices, this may affect your connectivity to your virtual session.

Cancellation and booking amendment information

Cancellation information

We reserve the right to cancel or postpone any course due to unforeseen operational difficulties, inclement weather conditions, venue issues, insufficient delegate numbers or issues affecting the trainer such as sickness. We will inform you as soon as possible using the contact details provided on the booking form.

An alternative date will be offered where possible; otherwise, a refund will be issued back to the original cardholder

Cancellation charges

Cancellation fees will be charged to all persons or agencies in the event of a delegate not attending or not identifying a substitute delegate to attend on the course date booked.

With reference to bookings made for Paediatric First Aid courses, the nomination of a substitute delegate may be subject to an additional licence charge. Providers, including Schools, will be subject to payment of half the course fee if the cancelled delegate has accessed their online module.

Cancellation notice periods

• Where a delegate notifies us of their intention to cancel their place on a course and no substitute delegate is nominated, we will issue a 50% refund if we have received this notification more than 7 days before the course date
• Where a delegate notifies us of their intention to cancel their place on a course and no substitute delegate is nominated, no refund will be made if we have received this notification less than 7 days before the course date

Failure to attend a free session/briefing

No charge will be made for a free session/ briefing except where a delegate fails to attend without providing prior notice to Coventry Early Years Training team. Where a delegate is unable to attend or send a delegate representative, they should inform the Early Years Training team no later than one day prior to the start of the session. Where this is not the case, a charge of £10 per delegate will be issued.

Please note: It is your responsibility to confirm any cancellation, as soon as possible, by emailing us at eytraining@coventry.gov.uk [mailto:eytraining@coventry.gov.uk]

Amendments to Course bookings

The Early Years Service endeavour to provide a varied and high-quality training programme to support providers, practitioners, and schools to meet statutory requirements and provide high-quality provision.  Requests to amend delegate course bookings at short notice, potentially impacts on the long-term financial viability of our training offer. 

Where a delegate is booked to attend a course but makes a request to change to an alternative date, for example in relation to DSL or Paediatric First Aid, the following policy will apply:

• Where a delegate/provider requests that the place is carried forward to an alternative date, more than 7 days before the original course start date, we will endeavour to move the course booking to the next available date.  However, delegates should note that this will be subject to availability.
• Where a delegate/provider requests that the place is carried forward to an alternative date, less than 7 days before the original course start date, our cancellation policy will apply, and full payment will be due.  However, if the provider nominates a substitute delegate member to attend in place of the original delegate, no charge will be made.

Please note that for bookings made for Paediatric First Aid courses, the nomination of a substitute delegate may be subject to an additional licence charge. Providers including Schools, will be subject to payment of half the course fee if the cancelled delegate has accessed their online module.

Attendance at a course

Course participants will be asked to sign in at the start of each session/day of the course, providing the delegate name.

• For venue-based courses this will be completed via a paper register
• For virtual courses this will be completed via the ‘chat box’ function.
• Please enter your full name and the name of your setting or school.
• If you are a childminder, please indicate that you are a childminder next to your name in the chat box.

If you are unable to access the chat function, you must inform the trainer verbally. Any delegate who does not formally sign in will not receive their certificate.

Paediatric First Aid practical sessions require delegates to sign in and out to enable us to confirm attendance for certification purposes.

For virtual online courses or briefings candidates must be able to view the trainer’s presentation slides on the device they are accessing the session and to assist with discussions and activities during the session we ask cameras are switched on and your microphone needs to be working.

Conduct

There is an expectation that delegates will fully and professionally engage with trainers during any courses. Attendees must follow Communications Protocol Coventry Childcare Providers [https://www.coventry.gov.uk/downloads/download/7576/communications-protocol-coventry-childcare-providers].

Certificates

Certificate of attendance

Participants are expected to attend the full duration of the course/sessions

• Certificates will only be issued after full attendance has been verified and clearance of payments
• Certificates will be sent via email to the email address submitted on the course booking form
• In line with Coventry City Council’s aim of a paperless organisation, all certificates will now go out via e-mail to the e-mail address submitted on your course booking form.

Replacement certificates

Where a delegate loses or damages their course certificate a replacement can be issued. A charge of £20 will be made for this service. For a replacement certificate please contact eytraining@coventry.gov.uk [mailto:eytraining@coventry.gov.uk] stating delegate's full name, course title, date and year of course.

Data Protection/General Data Protection Regulation (GDPR)

Under Data Protection and GDPR we are required to tell you about the information we hold on you. Coventry City Council will use your personal information to provide services in relation to your request to access training and development opportunities commissioned by us, with both internal and external training providers. We will share your information, with training providers to ensure you are able to access the session/s you have requested.

In addition, we may also share your information with other internal Council departments to process financial transactions in relation to training bookings. More details about how we use information about you can be found in our full Privacy Notice. [https://www.coventry.gov.uk/eyprivacynotice]

Commissioned Trainer profiles

Blithfield Safety Training

Blithfield have been delivering First Aid training in the early years and education childcare sector since 2003. We are a member of the First Aid Industry Body that is responsible for the monitoring and regulation of First Aid training providers. All our First Aid courses meet Ofsted/Early Years Foundation Stage requirements and are delivered by qualified and experienced trainers with a comprehensive understanding of the Early Years and Education sectors.

Blithfield Safety has always kept to its principles of delivering first class First Aid training in a unique way, as the company believe the training should meet the required learning requirements, but also ensuring that the training is interesting, enjoyable, and centred around the needs of the individual delegate. We believe that everyone learns in a different way and First Aid training is not a ‘one size fits all’ experience. Our courses are delivered by experienced and qualified trainers that receive continued professional development and we pride ourselves that we continue to receive outstanding reviews every term.

Lisa Gadbsy

Lisa has over 30 years’ experience of working in early years across a range of sectors and services and has been delivering training for over 15 years and enjoys learning as much from practitioners as the training sessions she delivers.

Lisa’s passion is for the freedom of learning, the powerful role of adults in the early year’s journeys of children and for learning environments that enthuse, invite and excite

The training Lisa delivers is interactive and participative, but avoids role play at all costs! Lisa aims to share great practice and ensure that you have time to reflect on your current practice and consider where you would like to be, either as an individual or organisation, and how you plan to get there.

View the courses

A - Z of courses [https://www.coventry.gov.uk/directory/116/a-to-z/B]

Search for a specific course [https://www.coventry.gov.uk/directory/116/coventry-early-years-training-programme]

View by category

• Paediatric First Aid Training - Summer 2024 [https://www.coventry.gov.uk/downloads/file/42040/paediatric-first-aid-training-summer-2024]
• Summer Term Training Directory [https://www.coventry.gov.uk/downloads/file/42106/summer-training-directory]
• Business and sufficiency [https://www.coventry.gov.uk/directory/116/coventry-early-years-training-programme/category/2313]
• Learning and development [https://www.coventry.gov.uk/directory/116/coventry-early-years-training-programme/category/2314]
• Safeguarding and welfare [https://www.coventry.gov.uk/directory/116/coventry-early-years-training-programme/category/2316]