What families say about Coventry's Family Hub offer
Coventry Family Hubs have been committed to strengthening connections with parents and carers to enhance service delivery and community awareness. A range of surveys have been undertaken via community engagement events, workshops and consultations, outreach and awareness campaigns.
- The key goals of these surveys were:
- To improve engagement with parents and carers
- To raise awareness of the Family Hub offer
- To gather insights that contribute to the development of services delivery
- To provide feedback in the evaluation of the offer
Participation surveys
The Family Hubs successfully collected 602 participation surveys and feedback from parents and carers continues to be overwhelmingly positive.
Satisfaction score: An outstanding 98% of respondents rated their experience as excellent or good, reflecting the high quality of service provided at the Family Hubs. This indicates a strong level of trust and satisfaction with the services offered.
Likelihood to return: Additionally, 97% of respondents indicated that they would return to a Family Hub for support, suggesting a strong commitment to the community resources and an acknowledgment of their value.
Non engagement surveys
The Family Hubs have also conducted annual 395 non-engagement surveys, which revealed positive improvements in community awareness and perception regarding the Family Hubs:
Increased engagement: There was a significant 67% change in the number of individuals aware of what the Family Hubs provide, indicating that our outreach efforts were effectively informing the community about the services within the offer.
Willingness to attend: Furthermore, there was a 52% increase in the number of people expressing a willingness to attend a Family Hub if they required support.
This contrasts favourably with the responses from the initial wave of surveys, demonstrating a marked improvement in the community’s readiness to seek assistance via the Family Hub.