About the Coventry and Warwickshire Integrated Care Record (ICR)
Coventry City Council works closely with organisations across health and care as part of an Integrated Care System to meet the needs of everyone in Coventry.
The Integrated Care Record is a way of bringing together all your separate records from the different organisations involved in your health and social care. It’s confidential and different to anything you might have heard of before. It will let health and social care professionals see relevant information about the care and treatment you’ve had across all services.
We know you only want to tell your story and share information once when receiving care from any health or social care organisation across Coventry and Warwickshire. That’s why we’ve developed the ICR.
Providing good health care is only one way to improve people’s health and wellbeing. Working together in an Integrated Care System enables us to address the other factors that might affect people’s health such as housing, education and access to jobs. It also supports us to tackle the inequalities people face in accessing services, their experience of services and the outcomes of care.
Better, joined up, health and care systems mean improved, more easily accessible services for our local population and better outcomes for everyone
About the work of the Coventry and Warwickshire Integrated Care System [https://www.happyhealthylives.uk/].
Who does this affect?
Anyone aged 18 or over and registered with a GP practice in Coventry and Warwickshire, Birmingham and Solihull or Herefordshire and Worcestershire will be included.
If you’re registered with a practice outside this area, you’ll need to contact your GP to see if you’re included in a different programme.
Why this matters
Health and social care professionals will be able to see appropriate information from your records. This will mean:
- not having to repeat your details every time you need care
- better and, potentially, faster treatment as the professionals caring for you will be able to quickly see your records
- not having to explain your social care support to health professionals
- clinicians being able to see what medications you’re taking, what you’ve taken in the past, and if you have any allergies – making your treatment safer.
It will also make treatment more effective for anyone needing care for COVID-19, thanks to the fast availability of information about any pre-existing conditions they might have and their medications.
Who will see your information and why
Health and social care professionals will be able to see your records through the Coventry and Warwickshire Integrated Care Record. Having a more joined-up view of your information will help them give you better, safer care.
All staff must follow the law on keeping your information confidential. Each time they look at your records this will be recorded to make sure they’re only looking at the right information, for the right reasons.
The organisations currently taking part in the programme are:
- GP practices within Coventry and Warwickshire
- Coventry and Warwickshire Partnership NHS Trust
- University Hospitals Coventry and Warwickshire NHS Trust
- George Eliot Hospital NHS Trust
- South Warwickshire NHS Foundation Trust
- Coventry City Council
- Warwickshire County Council
- West Midlands Ambulance Service University NHS Foundation Trust
Health and social care organisations in the neighbouring areas of Birmingham and Solihull and Herefordshire and Worcestershire will also be able to view your information if necessary for care you receive there.
What health and social care professionals will be able to see
The first phase of the Integrated Care Record will allow health and social care professionals to see appropriate details contained in:
- your GP practice medical record
- information from secondary care, including hospitals, mental health and community services.
Being able to see this information will help them give you the best care as quickly as possible without having to make phone calls or wait for other organisations to forward details.
We’ll bring together information from GPs and allow it to be seen by health professionals in hospitals, including Emergency Departments. We’ll add information from community and social care, ambulance and NHS 111 services.
We’ll carry on developing the ICR, allowing professionals across more health and social care settings to see information to support your care. We’ll also help services understand and find the best ways to meet people’s care needs.
There are strict rules around how we use your information. We’ll make sure it’s managed and viewed appropriately and in line with all legal requirements, including UK data protection legislation (DPA 2018 and superseding legislation). Official inspections, or audits, will check this is the case.
Your right to object
If you don't like the idea
You have a right to object at any time – it’s your decision.
But please think carefully before doing this. Objecting will mean the services giving you care will be unable to view your records from other services.
That could mean information that could be vital when you need health or social care support – for instance, during a visit to a hospital Emergency Department – might not be immediately to hand as a result.
If you do want to object, you can object using the Coventry and Warwickshire Health and Care Partnership website [https://www.happyhealthylives.uk/staying-happy-and-healthy/digital/integrated-care-record/right-to-object-form/].
If you need help, please email collaborative.care.record@nhs.net [mailto:collaborative.care.record@nhs.net] or call 0345 646 1163.
Please note, the ICR is different to anything you might have said no to before. So, if you don’t want your records to be available to view through the ICR, you’ll need to object.
Happy Healthy Lives privacy notice [https://www.happyhealthylives.uk/staying-happy-and-healthy/digital/integrated-care-record/privacy-notice/]