Key Performance Indicators 2023-2033
- No of Trees - Total number of individual trees planted per annum.
- % Canopy Cover - Percentage (%) of tree canopy cover within Coventry.
- External Income - Total value (£) of external funding and private income secured per annum.
- Volunteer Hours - Total number of volunteer hours per annum in relation to tree planting and management.
- % customer satisfaction - Percentage (%) of local residents stating satisfied or very satisfied with tree service as part of triennial.
- Complaints - No of complaints related to trees owned and maintained by Coventry City Council.
- Community Tree Planting - Total number of community tree planting days per annum e.g. school or friends groups.
2020 (Year 0)
| |
Number of trees |
% canopy cover |
£ external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Baseline |
0 |
15 |
0 |
0 |
0 |
0 |
0 |
2021/22 (Year 1)
| |
Number of trees |
% canopy cover |
£ external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Target |
2000 |
15 |
2000 |
100 |
n/a |
0 |
5 |
2022/23 (Year 2)
| |
Number of trees |
% canopy cover |
£ external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
15 |
0 |
0 |
n/a |
0 |
0 |
| Target |
13,000 |
15 |
3000 |
100 |
75 |
0 |
5 |
2023/24 (Year 3)
| |
Number of trees |
% canopy cover |
£ external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
| Target |
15,000 |
15 |
5000 |
200 |
n/a |
0 |
5 |
2024/25 (Year 4)
| |
Number of trees |
% canopy cover |
£ external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
20,000 |
15 |
5,000 |
200 |
n/a |
0 |
5 |
2025/26 (Year 5)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
30,000 |
18 |
10,000 |
200 |
80 |
0 |
10 |
2026/27 (Year 6)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
30,000 |
18 |
10,000 |
300 |
n/a |
0 |
10 |
2027/28 (Year 7)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
50,000 |
18 |
15,000 |
300 |
n/a |
0 |
15 |
2028/29 (Year 8)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
50,000 |
18 |
20,000 |
500 |
85 |
0 |
15 |
2029/30 (Year 9)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
| Target |
75,000 |
19 |
20,000 |
500 |
n/a |
0 |
15 |
2030/31 (Year 10)
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
n/a |
0 |
0 |
| Target |
75,000 |
20 |
20,000 |
500 |
n/a |
0 |
15 |
Totals
| |
Number of trees |
% canopy cover |
% external income |
Volunteer hours |
% customer satisfaction |
Complaints |
Community tree planting |
| Actual |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
| Target |
360,000 |
20 |
110,000 |
2,900 |
85% |
0 |
100 |
