Coventry Partnership Rough Sleeping Strategy 2019-2024

Rough Sleeping Action Plan

The Action Plan is in 2 distinctive sections. the first section details the priorities that were identified and the subsequent actions by people who use our services. A process of co-creation and exploration was used to identify what matters most to people and what / how we can work better to support people to break the revolving door of rough sleeping and homelessness

The second section focuses on the RSI 5 priorities and outcomes that we are funded to deliver.

There is crossover and overlap in the 2 sections and this has been referenced throughout the plan.

Both sections of the plan highlight the Pillars (Prevention, Emergency responses, Recovery) that the actions fall under as well as where appropriate a reference has been made to the early adopter indicators (Rare /brief /non reoccurring).

Key

RSMT – Rough sleeper management team
CRMC – Coventry refugee and migrant centre
RSOT – Rough sleeper outreach team
WMCA – West midlands combined authority
RSAG – Rough sleeping action group
RSI – Rough sleeping initiative

Type of action

Prevention: Activities to stop people sleeping rough for the first time
Intervention: Support for those currently sleeping rough to move off the streets
Recovery: Support for those who have slept rough to ensure they do not return to the streets

Priority area for the people who use our services: 1. Finding the right accommodation

**What success looks like?:**

Former rough sleepers maintain accommodation for 6 months +
Actions	Due date	Who	Evidencing success	Cross referenced with
Prevention 1.1: Develop a multi-agency process to ensure we pre-plan for moves and secure the most appropriate accommodation for individuals to succeed	April 2023	RSMT	Non-reoccurring	13.1
Recovery 1.2: Develop a process to avoid multiple complex people all being accommodated in a single location (areas of high HMO concentration, Exempt accommodation schemes etc)	April 2023	RSMT/RSAG/ Voids Panel	Non-reoccurring	13.1
Intervention 1.3: To continue to provide 4 x beds for non-UK rough sleepers so support can be provided to explore options and that the stays are in line with the funding requirements	April 2023	CRMC/RSMT	Brief Support 12 individuals pa
Recovery 1.4: Develop a formal methodology to involve customers in the planning, to assess the best location for them to live,	April 2023	RSMT	Non-reoccurring
Intervention 1.5: To develop clear criteria for placements in RSAP properties,	December 2022	RSMT, Citizen and Stonewater	- Non-reoccurring 10 RS accommodated
Intervention 1.6: To review and amend the criteria for placements in The Gateway, using intel of individual's history, behaviour, etc	December 22	RSMT and Citizen	Non-reoccurring - 15 RS accommodated

Priority area for the people who use our services: 2. Helping people sustain their accommodation.

**What success looks like?:**

Ex-rough sleepers maintain accommodation for 6 months +
Actions	Due date	Who	Evidencing success	Cross referenced with
Recovery 2.1: Develop a standardised city wide ‘tenancy ready’ programme across agencies Including money maximisation & management, budgeting, affordability, tenancy conditions, etc	April 2023	RSMT / CRISIS / P3 / Citizen	Non-reoccurring Case studies Testimonies Number of RS completing	15.1
Recovery 2.2: Create a new “Container Shop” project, to provide easy access to items that make a flat a home with support from volunteers/Experts by Experience	January 2023	RSMT / RSOT / Langar Aid	Non-reoccurring Case studies Testimonies Number of Volunteering opportunities created	15.1

Priority area for the people who use our services: 3. Help for people to access health and well-being services and stay healthy

**What success looks like?:**

Customers accessing primary services more and secondary services less

Self-reported improved health & well-being & improved self-reported scores/ scaling

Funding secured and
Actions	Due Date	Who	Evidencing success	Cross referenced with
Recovery 3.1: Standardised process to ensure all individuals are supported to register with a GP & dentist	December 2022	RSMT	Non-reoccurring 100% new customers moving into accommodation supported to register	15.1
Recovery 3.2: Develop and strengthen support available to encourage healthy eating using local courses ‘Cook & Eat Well’, Men’s Shed, Wow (for Willenhall women).	September 2023	RSMT & Relevant Partners	Non-reoccurring Numbers of participants in programs.	15.1
Recovery 3.3: Standardising a process that supports staff to confidently have health- focussed conversations with service users, including the development of a ‘health measure’ tool to gauge change	September 2023	RSMT/CGL/Anchor Centre	Non-reoccurring	15.1
Recovery 3.4: To develop and submit a Health Inequalities bid regarding health & homelessness	November 2022	CCC Commissioning and Partnerships Lead /Public Health	Non-reoccurring
Recovery 3.5: To formalise how we measure the impact of existing specialist health related roles- Mental Health, Infectious Diseases & general health interventions.	January2023	CCC Commissioning and Partnerships Lead /Public Health/CWPT	Non-reoccurring

Priority area for the people who use our services: 4. Ensuring people are connected to their community

**What success looks like?**

Customers begin to replace our support with support from elsewhere (local community, etc)

Improved self-reported connection & well being
Actions	Due Date	Who	Evidencing success	Cross referenced with
Recovery 4.1: To develop a framework so outreach staff can actively support new tenants to settle in and engage with their local community, using an individualised approach.	JAN 23	RSMT/Partners in local areas	Non-reoccurring Case studies Testimonies Questionnaires (at different points of tenancy- new, 3 months, 6 months)	15.1

Priority area for the people who use our services: 5. Support for people get into education, training, and employment

**What success looks like?:**

RS in recovery accessing these opportunities.

Numbers engaged in volunteering

Numbers engaged in training

Numbers in employment
Actions	Due Date	Who	Evidencing success	Cross referenced with
Recovery 5.1: To develop in partnership with RSI Job Coach an exhaustive directory of opportunities for education, training & employment across the demographic of former rough sleepers	January 2023	RSI Job Coach/RSMT	Non-reoccurring Numbers accessing volunteering, education & training & employment	16.1
Recovery 5.2: To support CRMC to maximise uptake of ESOL courses, education & specialist support for non-UK rough sleepers	November 2022	CRMC/RSMT	Non-reoccurring Numbers accessing opportunities	16.1
Recovery 5.3 to support the delivery of the objectives set out in the WMCA RSI5 employment and support funding bid	November 2022	RSI Job Coach /RSMT

Priority area for the people who use our services: 6. People with lived experience helping each other (Peer support)

**What success looks like?**

Improved engagement of some hard-to-reach clients
Actions	Due Date	Who	Evidencing success	Cross referenced with
Recovery 6.1: To create a new “Container Shop” project, to provide easy access to items that make a flat a home with support from volunteers/ EBE	January 2023	RSOT/TSMT/Langar Aid	Non-reoccurring Development of shop Case studies Testimonies Number of Vol opportunities created	15.1 16.1
Recovery 6.2: To develop a Peer Support model including specialist social groups- Men, women, non-UK, and buddying support for people in recovery.	September 2023	RSMT/CGL	Non-reoccurring Numbers of ex-rough sleepers involved in projects	16.1 16.2
Recovery 6.3: To create ‘role descriptions’, associated processes, and opportunities for Peers to support individuals moving into new homes and managing change	September 2023	RSMT/CGL/Crisis	Non-reoccurring A pool of peer navigators	16.2

Section 2

The below are the specific actions and priorities in terms of the RSI 5 funding and the additional grants targeted to support those who are rough sleeping in our city

RSI 5 outcomes / priorities: 7. Effective crisis response that meets the needs of those who are Under 25, females, those with complex needs, NRPF, high risk and those with Social Care needs.
Actions	Due Date	Who	Evidencing success	What success looks like
Prevention 7.1: Continually review the process for the effective use of the e-beds & emergency accommodation	Ongoing / Six monthly	RSMT	Rare / Brief / Non-reoccurring	Rough sleeping is rare, brief, and non-recurring
Prevention 7.2: Analyse data and trends for e-beds and ‘on call’ system to ensure provision continues to be appropriate	Ongoing / Six monthly	RSMT	Rare / Brief / Non-reoccurring	Rough sleeping is rare, brief, and non-recurring
Prevention 7.3: To create a reporting framework, inc. performance dashboard to capture data and trends for outreach outcomes	November 2022	RSMT	E beds utilisation report	Rough sleeping is rare, brief, and non-recurring
Prevention 7.4: Explore the options for under 25 emergency provision and develop a proposal if appropriate	December 2022	RSMT	Outreach dashboard	Rough sleeping is rare, brief, and non-recurring

**RSI 5 outcomes / priorities: 8. Highly effective and responsive drug and alcohol treatment will be more easily accessible for those who want it, including rehab**
Actions	Due date	Who	Evidencing success	What success looks like
Prevention 8.1: To work in partnership with CGL and commissioners to maximise the opportunity of the Rough Sleeping Drugs & Alcohol Treatment Grant (RSDATG)	On-going	RSMT/CGL	RSDATG performance dashboard	Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping
Prevention 8.2: To agree a process to ensure synergy between the aims and achievements of both outreach teams.	January 2023	RSMT/CGL	RSDATG performance dashboard	Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping
Prevention 8.3: To use RSDATG data and outcomes to influence future service provision	March 2023 onwards	RSMT/CGL	RSDATG performance dashboard	Access to treatment and service is available for all those rough sleeping or at risk of rough sleeping

RSI 5 outcomes / priorities: 9. A greater public awareness regarding rough sleeping and the public will know how to report someone and the steps to take if they see someone rough sleeping
Actions	Due date	Who	Evidencing success
Recovery 9.1: To create a Communications plan to promote Change into Action and Streetlink including press releases, social media posts and events	December 2022	RSMT/CCC Communications Team	CIA fund allocation/ collection report (quarterly)
Recovery 9.2 Implement the communications plan and review on an annual basis	December 2022	RSMT/CCC Communications Team	100% response to Streetlink referrals
Recovery 9.3: To explore opportunities to support those with lived experience to tell their story in schools, colleges, workplaces, etc to enhance the public’s awareness and understanding	December 2022	RSMT/CCC Communications Team	Programme of briefings delivered

RSI 5 outcomes / priorities: 10. Policy and practice decisions and changes routinely consider the impact of those who are rough sleeping or at risk of rough sleeping
Actions	Due date	Who	Evidencing success	What success looks like
Prevention 10.1: To work with the Rough sleeping Strategic Partnership and MCN Action Group to develop a city-wide COMPACT and action plan for those with complex needs	January 2022	RS Coordinator/ Complex Needs Co-ordinator/Partnership & MCN partners	Published compact and action plan	Those rough sleeping and at risk of rough sleeping can navigate and access services. New policy and practice does not disadvantage people who are, or at risk of, rough sleeping

RSI 5 outcomes / priorities: 11. Individuals with lived experience will be routinely included in decision making and their opinions on service design will be routinely sought
Actions	Due date	Who	Evidencing success	What success looks like
Recovery 11.1: To develop a clear set of opportunities for EBE to become involved in service development and design, including Peer Navigation, attending meetings, where people are renumerated for their time	APR 23	RSMT	Co-creation action plan and commitments delivery	Those rough sleeping and at risk of rough sleeping are involved in service design and delivery.

RSI 5 outcomes / priorities: 12. Housing pathways will be fully understood by partners and services and expectations will be realistic
Actions	Due date	Who	Evidencing success	What success looks like
Prevention 12.1: To develop resources to support services (prisons, hospitals, health, etc) understanding of the realities, limitations, pathways for those leaving institutions or becoming homeless	October 2022	RSMT/Housing Options RSMT/Solihull RS/Wolverhampton RS	Rare, brief, non-reoccurring Pathway resources published and shared. Checklist in place	No one who leaves an institution to the street.
Prevention 12.2: To create an Out of City process checklist, for those with no local connection- or for those returning to Coventry. Who we find / are known rough sleepers	October 2022	RSMT/Housing Options RSMT/Solihull RS/Wolverhampton RS	Rare, brief, non-reoccurring Pathway resources published and shared. Checklist in place	No one who leaves an institution to the street.

RSI 5 outcomes / priorities: 13. Pre-Eviction Discussion & Decision Panel
Actions	Due date	Who	Evidencing success	What success looks like	Cross referenced with
Prevention 13.1: To create a Preventing Evictions Panel for supported housing h and a ‘best use of stock’ Voids Panel in partnership with CRISIS	October 2022	Complex Needs Co-ordinator/RS Coordinator/ CRISIS Progression Manager	Panel and protocol in place Quarterly outcomes monitoring from the panel	Ex rough sleepers maintain accommodation for 6months plus	1.1

RSI 5 outcomes / priorities: 14. NSAP/ RSAP opportunities through 2022-2025 to maximise our opportunities for rough sleepers and create smoother flow through accommodation options for all.
Actions	Due date	Who	Evidencing success	What success looks like
Recovery 14.1: To develop a criterion for placements in NSAP/RSAP properties, using intel of individuals history, behaviour, etc	December 2022	CCC Commissioning and Partnerships Lead	Local lettings plans and criterion in place. 100% successful referral, allocations, and maintenance of RSAP/ NSAP properties	Rough sleepers and those at risk of rough sleeping maintain interim accommodation and successfully “move on" to settled permanent accommodation
Recovery 14.2: To create a Local Lettings Plan for RSAP/NSAP properties with Citizen & Stonewater	December 2022	CCC Commissioning and Partnerships Lead	Local lettings plans and criterion in place. 100% successful referral, allocations, and maintenance of RSAP/ NSAP properties	Rough sleepers and those at risk of rough sleeping maintain interim accommodation and successfully “move on" to settled permanent accommodation

RSI 5 outcomes / priorities: 15. Continuation of support for as long as an individual needs it, focussing on tenancy sustainment, developing life skills and health and wellbeing
Actions	Due date	Who	Evidencing success	What success looks like	Cross referenced with
Recovery 15.1: To develop a framework so outreach staff can actively support new tenants to settle in and engage with their local community, using an individualised approach.	January 2023	RSMT	Non-reoccurring Case studies Testimonies Questionnaires (at different points of tenancy- new, 3 months, 6 months)	Customers begin to replace our support with support from elsewhere (local community, etc) Improved self-reported connection & well being	4.1

RSI 5 outcomes / priorities: 16. There will be a programme for Experts by Experience to access training & employment by year 3 and in 5 years we would want training and employment opportunities for formerly homeless people
Actions	Due date	Who	Evidencing success	What success looks like	Cross referenced with
Recovery 16.1: To develop in partnership with RSI Job Coach an exhaustive directory of opportunities for education, raining & employment across the whole demographic of RS cohort (NRPF, women & under 25’s).		RSMT	Non-reoccurring Numbers accessing volunteering, education & training & employment	RS in recovery accessing these opportunities.	5.1
Recovery 16.2: To develop a clear set of opportunities for EBE to become involved in service development and design, including Peer Navigation, attending meetings, where people are renumerated for their time		RSMT	Numbers of ex-rough sleepers involved in projects	RS in recovery accessing these opportunities.	5.2

RSI 5 outcomes / priorities: 17. Rare / Brief / non-reoccurring
Actions	Due date	Who	Evidencing success	What success looks like
Intervention 17.1: To create in partnership with WMCA shared definitions and agreed monitoring processes for new indicators (rare/brief/non-recurring)	April 2023	RSMT/WMCA	Performance data is available regionally and locally.	There are no surprises in terms of who we find rough sleeping and episodes of rough sleeping are rare, brief, and non-recurring
Intervention 17.2: To create reporting mechanisms and ensure performance and outcomes are assessed against the agreed outcomes, using CCC reporting dashboard	January 2023	RSMT	Performance data is available regionally and locally.	There are no surprises in terms of who we find rough sleeping and episodes of rough sleeping are rare, brief, and non-recurring

RSI 5 outcomes / priorities: 18. Continuation of Housing First
Actions	Due date	Who	Evidencing success	What success looks like
Recovery 18.1: To carry out a retender process for Housing First	April 2023	RSMT	Non-reoccurring	Continuation of housing until 2025
Recovery 18.2: Mobilise new contract	April 2023	RSMT & successful provider	Non-reoccurring	Continuation of housing until 2025

View a print version

Rough Sleeping Action Plan

Key

Type of action

Priority area for the people who use our services: 1. Finding the right accommodation

Priority area for the people who use our services: 2. Helping people sustain their accommodation.

Priority area for the people who use our services: 3. Help for people to access health and well-being services and stay healthy

Priority area for the people who use our services: 4. Ensuring people are connected to their community

Priority area for the people who use our services: 5. Support for people get into education, training, and employment

Priority area for the people who use our services: 6. People with lived experience helping each other (Peer support)

Section 2

RSI 5 outcomes / priorities: 7. Effective crisis response that meets the needs of those who are Under 25, females, those with complex needs, NRPF, high risk and those with Social Care needs.

RSI 5 outcomes / priorities: 8. Highly effective and responsive drug and alcohol treatment will be more easily accessible for those who want it, including rehab

RSI 5 outcomes / priorities: 9. A greater public awareness regarding rough sleeping and the public will know how to report someone and the steps to take if they see someone rough sleeping

RSI 5 outcomes / priorities: 10. Policy and practice decisions and changes routinely consider the impact of those who are rough sleeping or at risk of rough sleeping

RSI 5 outcomes / priorities: 11. Individuals with lived experience will be routinely included in decision making and their opinions on service design will be routinely sought

RSI 5 outcomes / priorities: 12. Housing pathways will be fully understood by partners and services and expectations will be realistic

RSI 5 outcomes / priorities: 13. Pre-Eviction Discussion & Decision Panel

RSI 5 outcomes / priorities: 14. NSAP/ RSAP opportunities through 2022-2025 to maximise our opportunities for rough sleepers and create smoother flow through accommodation options for all.

RSI 5 outcomes / priorities: 15. Continuation of support for as long as an individual needs it, focussing on tenancy sustainment, developing life skills and health and wellbeing

RSI 5 outcomes / priorities: 16. There will be a programme for Experts by Experience to access training & employment by year 3 and in 5 years we would want training and employment opportunities for formerly homeless people

RSI 5 outcomes / priorities: 17. Rare / Brief / non-reoccurring

RSI 5 outcomes / priorities: 18. Continuation of Housing First