This Privacy Notice explains how personal information you provide as part of the Homelessness Prevention application and Choice Based Lettings (Homefinder) application will be used.
We need your personal information so that we can provide you with advice and guidance in line with Homelessness Reduction Act 2017. The Homelessness Prevention Service will meet with customers to understand the circumstances that have led to the threat of homelessness or resulted in homelessness, the housing needs and other requirements. This allows the service to work with individuals and families to provide or arrange the right advice and support to in line with the customer’s personal housing plan.
The Homefinder application form is used to determine the appropriate banding that maybe required for the allocation of accommodation. For Homefinder the information captured is shared with partner Housing Associations to be used as part of their role in allocating tenancies for accommodation they have. Officers in the Housing and Homelessness Service and partner Housing Associations have access to client data and documents stored on the Abritas Customer Portal.
We use this information to:
As part of the homeless prevention service, we will refer you to other organisations we work with so that they can give you more support. We will need your permission to share your information any of the following organisations, and this will be gathered at the initial interview and captured in the Housing Jigsaw system. Possible partner organisations:
We will also refer you to other Council services e.g. Multi Agency Safeguarding Hub, Through Care, Revenues and Benefits, Adult Social Care We will share complete statistical information with the Ministry for Housing, Communities and Local Government. For information gathered as part of the Homefinder Application this may be shared with partner Housing Association:
Your personal information will be held for 6 years plus the current year.
Where we have asked for your consent to share your personal information with our partner agencies, you have the right to withdraw your consent. If you would like to withdraw this consent, please contact the Tracey Brooks in the Homelessness Prevention Service and/or email firstname.lastname@example.org.
Where information has been passed to Central Government/ MHCLG, it is not possible to recall this information.
Date of last review: November 2018