This is affecting us all at work and at home. We’re working hard to keep services running and focusing on the most critical. This means some services may be affected. For help, call 08085 834333.Read our latest update
We need your personal information so that we can provide you with advice and guidance in line with Homelessness Reduction Act 2017. The Homelessness Service will liaise with customers to understand the circumstances that have led to the threat of homelessness or resulted in homelessness, their housing needs and other requirements. This allows the service to determine which commissioned housing related services will need to work with individuals and families to provide or arrange the right advice and support to in line with the customer’s personal housing plan.
The Homefinder application form is used to determine the appropriate banding that maybe required for the allocation of accommodation. For Homefinder the information captured is shared with partner Housing Associations to be used as part of their role in allocating tenancies for accommodation they have. Officers in the Housing and Homelessness Service and partner Housing Associations have access to client data and documents stored on the Abritas Customer Portal.
We use this information to:
As part of the homeless service, we will refer you to other organisations we work with so that they can give you additional support. We will need your permission to share your information with any of the following organisations, and this will be discussed at the initial interview and captured in the Housing Jigsaw system. Possible partner organisations:
We will also refer you to other Council services e.g. Multi Agency Safeguarding Hub, Family Hubs, Through Care, Revenues and Benefits, Adult Social Care. We will share complete statistical information with the Ministry for Housing, Communities and Local Government. For information gathered as part of the Homefinder Application this may be shared with partner Housing Associations:
Your personal information will be held for 6 years plus the current year.
Where we have asked for your consent to share your personal information with our partner agencies, you have the right to withdraw your consent. If you would like to withdraw this consent, please contact the Homelessness Service by emailing [email protected].
Where information has been passed to Central Government/ MHCLG, it is not possible to recall this information.