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Council Plan performance reports

Pages in Council Plan performance reports

  1. Council Plan performance reports
  2. Measuring our performance
  1. Other performance reports

Measuring our performance

Performance management framework

Our performance management framework sets out how we plan and organise our resources to achieve the things we want to do – our vision and priorities.

Performance measures

We monitor our progress using a consistent set of headline indicators. A wider basket of indicators including lag (output oriented, easy to measure but harder to influence) and lead (more input oriented, hard to measure but easy to influence) indicators are drawn on to explain the trends and stories behind the headlines.

As part of our performance management, we use a mixed set of measures, including:

  • outcomes that our strategies can influence but not directly control (e.g. long-term ones like life expectancy or short-term ones like unemployment);
  • outputs showing how much a service has delivered of something (e.g. jobseekers supported);
  • inputs demonstrating efficiency in our resource usage (e.g. savings delivered); and
  • perceptions showing what residents think of our services (e.g. % of survey respondents satisfied).

When setting performance measures, we are mindful that we are responsible for a diverse range of services, including services which we:

  1. directly provide through staff we directly employ;
  2. commission through private, voluntary or public sector providers;  
  3. deliver in partnership or co-ordination with others; and
  4. do not provide, but we champion or support through our political leadership or other forum.

To measure our performance, we recognise that we are one organisation in a complex, interconnected web of people, interests and organisations. This means that performance measures need to be set carefully, taking into account, amongst other things: statutory requirements; priorities; resources; and how we compare to other places.

Reporting arrangements

The Council strives to be open and transparent, and in line with our digital strategy priority to “maximise the value in our data and information”, we make all of our key performance reports publicly available.

Our current performance reporting arrangements consist of:

  • an annual Council Plan performance report to Cabinet and Scrutiny Co-ordination Committee summarising the Council’s progress towards its priorities, including inequalities (protected characteristics under the Equality Act and health inequalities as a Marmot city);
  • an annual members seminar summarising our performance;
  • live, web-based performance information setting out a publication schedule, trends/comparators, progress reports, maps and infographics; and
  • indicator data published as open data on GitHub.

Additionally, within the organisation, we are increasingly developing digital performance dashboards built on a balanced scorecard of metrics automatically kept up-to-date with data from the Council’s data warehouse.


Progress towards the Council’s priorities is monitored using:

  • a consistent set of headline indicators agreed with managers
  • contextual information to describe what is happening in Coventry and how this compares with elsewhere

Where possible, indicators are selected from the Council’s key strategies or from other directorate measures.

Performance symbols and vocabulary

The Council has a consistent set of symbols and vocabulary used to describe the performance of its services.

Two columns are used to describe performance:

  • progress (whether something has improved or worsened); and
  • target status (whether or not a target has been met).

The table below sets out the symbols and its definition:

Symbols used in the Council Plan performance reports for managing our performance - Coventry City Council

✅ — progress improved (or target already achieved) / on-target
✖ — progress got worse / off-target
= — progress is similar / stayed the same / statistically insignificant
CAN’T SAY — no clear direction of travel / not possible to say at this point in time
N/A — not available / no updated data / no target set

SN = Statistical neighbours (similar authorities)
WMCA = West Midlands Combined Authority area
WMR = West Midlands Region



Tel: Please email

Coventry City Council
PO Box 15
Council House

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