Our performance management framework sets out how we plan and organise our resources to achieve the things we want to do – our vision and priorities.
We monitor our progress using a consistent set of headline indicators. A wider basket of indicators including lag (output oriented, easy to measure but harder to influence) and lead (more input oriented, hard to measure but easy to influence) indicators are drawn on to explain the trends and stories behind the headlines.
As part of our performance management, we use a mixed set of measures, including:
When setting performance measures, we are mindful that we are responsible for a diverse range of services, including services which we:
To measure our performance, we recognise that we are one organisation in a complex, interconnected web of people, interests and organisations. This means that performance measures need to be set carefully, taking into account, amongst other things: statutory requirements; priorities; resources; and how we compare to other places.
The Council strives to be open and transparent, and in line with our digital strategy priority to “maximise the value in our data and information”, we make all of our key performance reports publicly available.
Our current performance reporting arrangements consist of:
Additionally, within the organisation, we are increasingly developing digital performance dashboards built on a balanced scorecard of metrics automatically kept up-to-date with data from the Council’s data warehouse.
Progress towards the Council’s priorities is monitored using:
Where possible, indicators are selected from the Council’s key strategies or from other directorate measures.
The Council has a consistent set of symbols and vocabulary used to describe the performance of its services.
Two columns are used to describe performance:
The table below sets out the symbols and its definition:
✅ — progress improved (or target already achieved) / on-target
✖ — progress got worse / off-target
= — progress is similar / stayed the same / statistically insignificant
CAN’T SAY — no clear direction of travel / not possible to say at this point in time
N/A — not available / no updated data / no target set
SN = Statistical neighbours (similar authorities)
WMCA = West Midlands Combined Authority area
WMR = West Midlands Region