You can request (or inter-library loan);
If the security details (name, address, date of birth) you provide online via the website do not match the security details held on your record, we are unable to proceed with this transaction as we cannot verify your identity.
If the security details (name, address, date of birth) you provide over the phone do match the security details held on your record, we are unable to proceed with this transaction as we cannot verify your identity.
Please note: request (or inter-library loan) in person at the help desk is unavailable during express service. This applies to Central Library only (from 1 July 2019). Limited service is available during these opening hours.
If you need help, phone Central Library on 024 7683 2314.
The item types available to request (or inter-library loan) are:
The item types available for inter-library loan only are:
We will agree to buy the item you have requested subject to the discretion of our Stock Development Manager(s) who work in line with the stock policy of the library service.
Whilst the library service takes requests for self-published titles (and will consider purchasing if you are a local author), we rarely purchase them as we cannot guarantee the quality of the publication and/or self-published titles are rarely available from library suppliers (and the library service does not purchase stock from retailers). For example, titles published by CreateSpace Independent Publishing or Kindle Direct Publishing.
If we buy the item you have requested, you will be charged the normal reservation fee for your ticket type.
If we decide, you have specifically requested, or you can only have an inter-library loan for the item type (for music/vocal scores), you will be charged the normal inter-library loan fee for your ticket type or the item type (for music/vocal scores).
If we have agreed to buy the item, this can take four to six weeks but is dependent on suppliers and whether the item is currently in stock, in print and/or available. The item can take much longer but our Stock Development Manager(s) will usually advise if this is the case. If you haven't heard anything about your request, email us at firstname.lastname@example.org and we can check on the status of your request with our Stock Development Manager(s).
If we decide, you have specifically requested, or you can only have an inter-library loan for the item type (for music/vocal scores), this can also take four to six weeks but is dependent on national availability of the item from local authorities or higher education libraries who take part in the inter-library loan scheme.
This differs depending on where the item has been loaned from. Some local authorities or higher education libraries will give us a similar loan period as you would get with any item of stock we hold (for e.g. four weeks loan period for a book) but other local authorities or higher education libraries may request the item back in as little as two weeks. We do not control this as the inter-library loan is subject to the lending restrictions of the local authority or higher education we have loaned the item from.
You should provide us with a valid email address when you make your request so we can email you to:
A request is for any item we do not hold in stock (either because we haven't purchased it or the item is no longer available as it has been withdrawn from stock). A reservation is placed on a requested item once we have agreed to purchase it. A reservation can be placed on any item already in stock.
The library catalogue holds details of every item we have in stock. The stock is physically held at one of our 17 libraries, regardless of library type (be they Council run, or community-led). Some stock is held in the stack at Central Library. The stack is a non-public area at Central Library, used as additional storage space. The stock held here is only viewable by the public, on the library catalogue, but is available to reserve.
The library service will liaise with the local authority or higher education library the item was loaned from and decide an appropriate charge for the item(s). If the item is no longer in print, or rare, it can be quite expensive. If the item has been loaned from the British Library (the national library of the United Kingdom, based in London), this charge can be £150+. Try not to lose or damage stock that we don't own!