Simon Morgan Award for Participation
We are committed to achieving genuine service user involvement across all public health services. Service user involvement makes sure our services are grounded in our communities and are truly accessible and meet need. Service user involvement is not just about getting feedback or patients having a say in their treatment, it’s about service users having an equal say in decision making, service design and service delivery.
Winner: HLS Coventry
HLS Coventry involved nearly 100 locals carers and stakeholders in the co-creation of a tailored health and wellbeing resource for carers.
The resource pack was produced by HLS Coventry and the Carer’s Trust to help encourage and support some of the 30,000 unpaid carers in the city to look after their own health and wellbeing though easy self-care advice and support from the service. Carers were involved from start to finish – providing insights into their lives, sharing stories for real life case studies and even ‘road testing’ different versions of the pack.
The final suite of resources to support carers included a self-help booklet, information about sources of support and an online self-help forum on the Best You platform. The resources are available here: Carers Pack
Other examples of good practice highlighted included:
- A city centre-based multi-agency one-stop shop for homeless people called Steps for Change. Support available through Steps for Change is identified by clients and includes help from agencies like the Salvation Army, Langar Aid, the Council’s Rough Sleeper Team, the ARC and Crisis Skylight. The support provided is very much identified and led by clients.
- An open drop-in group called the ‘Together POD’ for homeless people that doesn't restrict to a specific time to allow clients the freedom to drop in and out, getting support they need when they feel ready. The Together POD was developed between CGL and the ARC, a service user-led support group.
Further information on these projects are available from:
Carers’ Wellbeing Pack: HLS Coventry
Steps for Change: http://karen.gannon@salvationarmy.org.uk
The Together Pod: CGL Coventry