This Privacy Notice explains how Coventry City Council's Information Governance Team use your personal information and who we shared with it with.
When you send a Subject Access Request, Freedom of Information request or complaint to the Council we use your contact details to respond to you.
We also ask for your identification when you send in a subject access request so that we can confirm who you are.
We collect and use personal data because Data Protection and the Freedom of Information Act laws say we have to.
Certificate of either:
One proof of residency - which may include items in the list below:
We will share your information with:
Other Council departments – when dealing with requests for information or complaints.
We are also sometimes asked by other organisations, for example, Health Services, other Councils, Police Department for Work and Pensions to share your personal information with them when there is a legal requirement for them to do so.
We will only keep your information for as long as we need to, so we can give you the service you need, unless we must keep it for legal reasons. The time can be different depending on what we have collected the information for. We will not keep any identification details after we have confirmed who you are. We keep Subject Access Requests for 3 years from date of the request and Freedom of Information requests for 3 years from date of the request.
Complaints are kept for a minimum of two years until they are reviewed.
You have the right to:
To exercise any of these rights please contact the Information Governance Team: [email protected]
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Officer (DPO), Adrian West and request a review of the decision. [email protected]
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner's Office at:
The Information Commissioner's Office
Date of last review: January 2021