Libraries privacy notice

This Privacy Notice explains how we use information about you when you become a member of any of Coventry City Council's Libraries.

Why we need your information

When you ask to join the Library, we ask you to give us your name, date of birth and contact details so that we can be able to give you the services you sign up to.  This can be to borrow a book or other items we loan out or to use computers at the Library.

We only ask for your age so that we do not fine you when the books are not returned on time.

Who we share your information with

We will share data with:

  • Insight Media – This is a company we work with to help us manage booking public computers in our Libraries
  • Age UK – We share  your name and address  if you if you need this service so that library items can be delivered to you

How long we keep your information for

We only keep information about you in order to process your membership of the Library Service.

Your rights

You have the right to:

  1. Ask for a copy of information we hold about you
  2. Correct any information about you
  3. Restrict processing of data
  4. Ask for us to erase or delete information we hold about you
  5. Have your information transferred to another library
  6. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact Coventry Libraries and Information Service and/or email [email protected]

Complaints

You have the right to complain if you are unhappy with the way your request is handled, or disagree with a decision made by the Council about your data. If you want to make a complaint you can contact the Data Protection Team (DPO) and request a review of the decision.

If you are still not satisfied you can contact the Information Commissioners Office at:

The Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF.

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