Coventry City Council Complies with the Data Protection Act and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
Why we collect and use personal information about you
We collect and hold personal information relating to your enquiry or role as an Approved Shared Lives Carer.
We use this information to:
- Provide you with information about the Shared Lives Scheme with Coventry.
- Gain Approval Status with the Shared Lives Scheme
- Provide you with necessary support and guidance for your role.
- Help us to develop and improve our services
- Complete statistical returns to Government departments and Care Quality Commission. (CQC)
- CQC Inspections
- Secure and Match Appropriate Placements
- Manage, Review and monitor Placements.
- Develop and improve our services and enhance your customer experience.
- Help us to understand who may be interested in the Shared Lives Scheme and perform analytics.
- Deliver advertising and marketing / remarketing through digital channels to people who may be interested in the Shared Lives Scheme.
For new enquiries into a role as an Approved Shared Lives Carer, our lawful basis for processing personal data is Consent.
If you progress your enquiry, we will process personal data because it is necessary to comply with legal requirements. We do so to comply and enable us to perform tasks that evidence we have worked in the public’s best interest.
The Shared Lives Scheme promotes the service within Coventry City Council (CCC), Warwickshire County Council (WCC) and Solihull Metropolitan Borough Council (SMBC). We use CCC Website to promote the Scheme, sometimes with the use of Photography and Stories. We will seek consent individually prior to using any personal information or photographs on the CCC website, social media or externally.
What personal data do we collect about you?
- Date of Birth,
- Name and Address
- Email address
- Telephone Numbers
- Approval Process Documents.
- Carers reviews
- Monitoring visits
- Placement review
- Health and safety checklists
- Training records
- Health Declarations
- Work related References
- DBS Clearance
- Financial Payment Records
Shared Lives recruitment
To develop our services and aid us in reaching people interested in Shared Lives we use Internet Cookies on our website and Meta Pixels on our Facebook Page. This records your IP address, which is a unique address that identifies a device on the internet or a local network, as well as providing information about the device you have used to access our website and the pages you have visited.
Find out more about Coventry City Council’s use of cookies. Learn more about our use of Meta Pixels.
Who we share your personal information with.
We may share relevant information about you with organisations who may be involved in meeting your health and social care needs. We may also share your information with organisations that will be able to give you advice or information that can help you.
We will share data with:
- Shared Lives Scheme staff.
- West Midlands Shared Lives Consortium – For Panel purpose.
- Coventry City Council Adult Social Care Teams – If Appropriate
- Warwickshire County Council (WCC) – Adult Social Care Teams
- Solihull Metropolitan Borough Council (SMBC) – Adults Social Care Team
- Financial Operation Teams – Across CCC, WCC and SMBC. The Scheme will only share your personal data with the Local Authority that is responsible for payments to you.
- Care Quality Commission.
- Disclosure and Barring Service
- Social Care Development Centre – Regarding your Training requirements.
- Age UK/ Penderels/ Independent Advocates if acting as Advocate or Appointee on behalf of a placement you support.
- Health and Social Care professionals i.e. GP/Community Nurses/ Consultants/ Dentists/Occupational Therapists/ Physiotherapists/Social Workers that maybe supporting a placement.
- Other Shared Lives Carers for the purpose of Respite placements.
- West Midlands Fire Brigade for the purpose of Health and Safety Fire Safety Inspections.
- Service Users and families – for Introductions and matching purpose
How long will we keep your information?
Coventry City Council will retain your information for seven years after you cease to use the service. Information is then securely disposed.
Your rights
You have the right to:
- Ask to see the personal information we hold about you
- Ask us to change information we hold about you if it is wrong
- Ask us to limit the way we use your personal Information
- Data portability (have your data transferred to another Authority)
- Complain to the Information Commissioner’s Office
To exercise any of these rights, please contact the team using the email address: BSCProviderServices@coventry.gov.uk
Withdrawal of consent
Where personal data is processed on the basis of consent, you will have the right to withdraw that consent. Consent is obtained for the use of photography, personal stories and case studies for promotional purposes. However, Coventry City Council also process personal data that is necessary to do so to comply with our legal obligations and to enable us to perform tasks carried out in the public interest.
Complaints
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision. DPOTeam@coventry.gov.uk
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at:
The Information Commissioners Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.