Coventry City Council (CCC) Privacy Notice for Social Interventions Collective
Coventry City Council Complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioner’s Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
Why we collect and use Personal Data about you
As part of our duties and responsibilities, under the Care Act 2014, we collect, hold and share personal information about you and your support network. We process your personal data to enable us to identify and provide services necessary for you.
We use this information to:
- Complete an assessment to determine your care and support needs
- Provide you with necessary and appropriate services
- Safeguard you against risk of harm or neglect
- Help us to develop and improve our services
- Complete statistical returns to Government departments
We process personal data because it is necessary to comply with our legal obligations. The lawful basis for processing data is consent.
What information do we collect about you?
- Name, Date of birth, Address
- NHS number
- GP contact details
- Your medical diagnosis and any previous diagnosis that impacts on your support needs
- Family and support networks that are available to you, including any informal care arrangements in place
- Employment status
- Housing status
- Ethnicity
- Details of any existing support/providers in place to meet your needs
- Details about your income, benefits received, and capital – if required for financial assessment
Who we share your personal Data with
We will share relevant information about you with organisations who are involved in meeting your health or social care needs. We will also share your information with organisations that we have agreed will be able to give you advice or information that can help you. We will not share your personal information with anyone else without your permission.
We will share your data with:
- Your GP
- Health professionals involved in your care
- Care Providers or Home Support Agencies identified to meet your assessed care needs.
- Third sector organisations involved in your care and support
- West Midlands Police
- Coventry & Warwickshire Partnership Trust (CWPT)
- Coventry & Warwickshire Mind
- West Midlands Ambulance Service (WMAS)
- University Hospital Coventry & Warwickshire (UHCW)
- Housing Organisations in order to secure accommodation for you
- Other Coventry City Council Departments
How long will we keep your information?
We will only keep your information for as long as we need to so we can give you the service you need, unless we must keep it for legal reasons. The time can be different depending on the service you are provided with.
Your Rights
You have the right to:
- Ask to see the personal information we hold about you
- Withdraw consent
- Ask us to change information we hold about you if it is wrong
- Ask us to delete the information we hold about you
- Ask us to limit the way we use your personal Information
- Ask for human intervention regarding decisions made about you by a computer
- Data portability (have your data transferred to another Authority)
- Complain to the Information Commissioner’s Office
To exercise any of these rights please contact us on sicol@coventry.gov.uk
Complaints
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision.
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner’s Office at:
The Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.
Date of last review: November 2022