Coventry City Council complies with the Data Protection Act and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.
This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.
We collect and hold personal information relating to The Coventry Telecare Service.
We use this information to:
We process personal data because it is necessary to comply with our legal obligations under Contract with you to provide telecare equipment and services.
Name & Address
Date of Birth
Contact details of your Doctor
Next of Kin details
Emergency contact details ( where relevant )
Any medical information that we may need to know
Details of the Telecare equipment provided
We will share data with:
We will only keep your information for as long as we need to, so we can give you the service you need, unless we must keep it for legal reasons.
You have the right to:
To exercise any of these rights please contact the Coventry Telecare Services or email Telecare@Coventry.gov.uk
Lynn Bench 07808 735 440
Jenna Boston 07944 188 724
You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision. DPOTeam@coventry.gov.uk
If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at:
The Information Commissioners Office,
Date of last review: June 2018