What should I do if my sticker is ignored?
Unfortunately, not all cold calling traders will respect your wishes and some will ignore your sticker. If this happens we would encourage you to use our template letter below to complain and ask the business not to visit you again in the future.
It is a criminal offence for a trader to ignore your request to leave your home and not return and by sending our template letter to the business you will be making sure they get the message.
When you send your letter to the business you can also send a copy to us by email. This will help us to monitor any traders who repeatedly ignore stickers.
If any business continues to call at your home after you have sent this letter, please let us know by calling the Citizens Advice consumer service on 0808 223 1133.
Cold calling template letter
Your Name & Address
Date
Trader's Address
Dear Sir/Madam
Consumer Protection from Unfair Trading Regulations 2008
Request not to Return
On (insert date) I received an unsolicited sales visit from one of your representatives. I display a sticker on my door requesting that traders do not call at my home and despite this I was still visited. I do not want your company or any of your representatives to visit me again, therefore this is a formal request under the above regulations for your company not to return.
I understand that it is a banned practice under Schedule 1, paragraph 25 of the above regulations, for you to ignore my request. If you fail to comply with this request you may commit a criminal offence. Please can you ensure that you record on your system that I do not wish to be visited by representatives from your business in the future. I am sending a copy of this letter to Coventry Trading Standards and will inform them if I receive any further visits from representatives of your company again in the future.
Yours faithfully
Signature
cc - 'Doorstep Sticker', Freepost (CV681), Coventry CV1 1BR or email: tradingstandards@coventry.gov.uk
This is only a sample letter to give you guidance on what to write. Remember to insert certain information in the appropriate places. Keep a copy of your letter and send it recorded delivery. Don't forget to sign it.