Adult Social Care Organisational Health Check 2024/25
These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2022.
82 respondents (83 in 2022, 92 in 2019, 80 in 2017):
- 36 (44%) social worker
- 35 (43%) social care professionals
- 11 (13%) occupational therapists
40% have worked for the Council for over 10 years (52% in 2022). 18% are new employees with less than 2 years' service (13% in 2022, 27% in 2019), 16% have 2-5 years service (20% in 2022) and 26% have 5-10 years service. The vast majority of respondents (98%) are on a permanent contract.
- 9 out of 10 respondents agree with the statement “I have access to best practice, research and evidence materials"
ICT
Respondents have access to...
- Laptop or tablet: 100%
- MS Teams: 99%
- Sharepoint: 96%
- Smartphone: 91%
- IT Support: 88%
- Interpretation: 72%
- Legal Support: 56%
- Meeting space: 54%
- Lockable drawer: 50%
- Advocacy: 39%
- Business Support: 39%
- Financial Support: 33%
- Other: 2%
In 2024 problems with IT occurred more frequently compared to 2022. Respondents had problems with...
- Care Director - Sometimes 70%, Frequently 20%
- Sharepoint - Sometimes 46% , Frequently 1%
- MS Teams - Sometimes 60%, Frequently 7%
- Laptop - Sometimes 76%, Frequently 9%
- Photocopying - Sometimes 40%, Frequently 13%
- Scanning - Sometimes 34%, Frequently 15%
- Mobile Phone - Sometimes 45%, Frequently 26%
Care Director
72% of respondents agree that Care Director case management tool "reasonably" or "to a large extent" supports their work (73% in 2022, 77% in 2019)
18% of respondents felt that they spent 80% or more of their time inputting into Care Director (29% in 2022)
Satisfaction with Care Director training went up compared to 2022:
- 37% completely satisfied (19% in 2022, 35% in 2019)
- 43% partially satisfied (45% in 2022, 53% in 2019)
- 21% not very satisfied (36% in 2022, 13% in 2019)
Professional Development
84% agree there are relevant opportunities to enable me to meet their CPD needs
87% of Social workers say their learning & development needs are mapped against the Professional Capabilities Framework
47% of OTs say their learning & development needs are mapped against the OT Post Qualifying Framework
82% said their training and development needs were identified through supervision and appraisal
89% agreed that the training organised helps them to understand and meet the needs of service users and carers
85% said that the training they attend is challenging, engaging and of good quality and helps their practice
67% agreed that their induction prepared them for their specific role in the Council
Caseloads
65% of staff say their caseload is fair and manageable (73% in 2022, 81% in 2019, 43% in 2017)
48% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (51% in 2022, 54% in 2019, 43% in 2017)
Team Culture
% strongly agree or agree...
77% say work issues are shared openly (89% in 2022, 86% in 2019)
79% feel able to raise concerns with managers (81% in 2022, 88% in 2019)
89% feel able to raise concerns about workloads (94% in 2022, 96% in 2019)
89% have sufficient autonomy to practice creatively with my service users (93% in 2022, 95% in 2019)
83% say caseload is appropriate to their level of knowledge and experience (89% in 2022, 87% in 2019)
46% have sufficient time to work in additional responsibilities (49% in 2022, 50% in 2019)
Teams
Team meetings take place frequently. 94% said had team meetings every week or month:
- 38% every week or 2 weeks
- 56% every month or most moths
- 4% every 6 months
- 1% less frequently
- 1% never
84% get regular feedback/updates from management (86% in 2022, 90% in 2019)
95% of respondents know and recognise partly or all of the Adult Social Care Management Team (95% in 2022, 95% in 2019)
73% know and recognise the Adult Principle Social Worker (76% in 2022, 86% in 2019)
Supervision
Supervision takes place frequently. 83% say supervision takes place monthly or most months
- 83% monthly/most months
- 16% once or twice in the last six months
- 1% once or twice in the last year
51% said that supervision sessions never or rarely get postponed or cancelled (69% in 2022)
84% of respondents have had an appraisal in the past year (88% in 2022, 86% in 2019)
73% are completely or to a greater extent satisfied with the quality of supervision (84% in 2022, 80% in 2019, 69% in 2017)
61% get opportunity in their supervision for reflection and emotional support and 77% discussion of learning and development (73% & 78% in 2022, 65% in 2019)
38% get coaching or mentoring opportunities (51% in 2022, 29% in 2019)
81% respondents are completely or to a greater extend satisfied with the support received from line managers/supervisors where they have complex cases (92% in 2022)
61% have never or only once or twice needed to make an important decision regarding a case and have not been able to access support (73% in 2022)
Roles
"I feel more positive about my role and employment with CCC than I did a year ago"...
- Yes 40% (52% in 2022, 54%in 2019, 43% in 2017)
- No 60% (37% in 2022, 30% in 2019, 46% in 2017)
66% of respondents saw themselves working for the Council in 5 years time (81% in 2022, 90% in 2019)
Career Development
"What two things are most helpful to support your future career development?":
- Career development coaching or mentoring 66%
- Learning and development 60%
- Secondments 22%
- Job rotation 12%
- Work shadowing 20%
- Other 21%
Statements
Communication between staff and senior managers is effective:
- Completely agree 29% (33% in 2022, 38% in 2019)
- Partially agree 62% (57% in 2022, 54% in 2019)
- Not at all agree 9% (11% in 2022, 8% in 2019)
Staff are consulted and involved in proposed changes:
- Completely agree 13% (18% in 2022, 14% in 2019)
- Partially agree 67% (61% in 2022, 76% in 2019)
- Not at all agree 20% (20% in 2022, 10% in 2019)
I look forward to going to work:
- Always/Often 59% (64% in 2022, 66% in 2019)
- Sometimes 35% (34% in 2022, 28% in 2019)
- Never 6% (2% in 2022, 6% in 2019)
I feel enthusiastic about my job:
- Always/Often 67% (58% in 2022, 74% in 2019)
- Sometimes 28% (42% in 2022, 24% in 2019)
- Never 5% (0% in 2022, 1% in 2019)
Practice being culturally competent and inclusive
On a score from 0 to 10, with 10 extremely confident and 0 not confident at all, the average confidence rating was 8, and over half (57%) scored themselves 8 or higher.