Adult Social Care Organisational Health Check - Print version

Go back to web version

Adult Social Care Organisational Health Check 2024/25

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2022.

82 respondents (83 in 2022, 92 in 2019, 80 in 2017): 

  • 36 (44%) social worker
  • 35 (43%) social care professionals
  • 11 (13%) occupational therapists

40% have worked for the Council for over 10 years (52% in 2022).  18% are new employees with less than 2 years' service (13% in 2022, 27% in 2019), 16% have 2-5 years service (20% in 2022) and 26% have 5-10 years service.  The vast majority of respondents (98%) are on a permanent contract.

  • 9 out of 10 respondents agree with the statement “I have access to best practice, research and evidence materials"

ICT

Respondents have access to...

  • Laptop or tablet: 100%
  • MS Teams: 99%
  • Sharepoint: 96%
  • Smartphone: 91%
  • IT Support: 88%
  • Interpretation: 72%
  • Legal Support: 56%
  • Meeting space: 54%
  • Lockable drawer: 50%
  • Advocacy: 39%
  • Business Support: 39%
  • Financial Support: 33%
  • Other: 2%

In 2024 problems with IT occurred more frequently compared to 2022.  Respondents had problems with... 

  • Care Director - Sometimes 70%, Frequently 20%
  • Sharepoint - Sometimes 46% , Frequently 1%
  • MS Teams - Sometimes 60%, Frequently 7%
  • Laptop - Sometimes 76%, Frequently 9%
  • Photocopying - Sometimes 40%, Frequently 13%
  • Scanning - Sometimes 34%, Frequently 15%
  • Mobile Phone - Sometimes 45%, Frequently 26%

Care Director

72% of respondents agree that Care Director case management tool "reasonably" or "to a large extent" supports their work (73% in 2022, 77% in 2019)

18% of respondents felt that they spent 80% or more of their time inputting into Care Director (29% in 2022)

Satisfaction with Care Director training went up compared to 2022:

  • 37% completely satisfied (19% in 2022, 35% in 2019)
  • 43% partially satisfied (45% in 2022, 53% in 2019)
  • 21% not very satisfied (36% in 2022, 13% in 2019)

Professional Development

84% agree there are relevant opportunities to enable me to meet their CPD needs

87% of Social workers say their learning & development needs are mapped against the Professional Capabilities Framework

47% of OTs say their learning & development needs are mapped against the OT Post Qualifying Framework

82% said their training and development needs were identified through supervision and appraisal

89% agreed that the training organised helps them to understand and meet the needs of service users and carers

85% said that the training they attend is challenging, engaging and of good quality and helps their practice

67% agreed that their induction prepared them for their specific role in the Council

Caseloads

65% of staff say their caseload is fair and manageable (73% in 2022, 81% in 2019, 43% in 2017)

48% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (51% in 2022, 54% in 2019, 43% in 2017)

Team Culture 

% strongly agree or agree...

77% say work issues are shared openly (89% in 2022, 86% in 2019)

79% feel able to raise concerns with managers (81% in 2022, 88% in 2019)

89% feel able to raise concerns about workloads (94% in 2022, 96% in 2019)

89% have sufficient autonomy to practice creatively with my service users (93% in 2022, 95% in 2019)

83% say caseload is appropriate to their level of knowledge and experience (89% in 2022, 87% in 2019)

46% have sufficient time to work in additional responsibilities (49% in 2022, 50% in 2019)

Teams

Team meetings take place frequently.  94% said had team meetings every week or month:

  • 38% every week or 2 weeks
  • 56% every month or most moths
  • 4% every 6 months
  • 1% less frequently
  • 1% never

84% get regular feedback/updates from  management (86% in 2022, 90% in 2019)

95% of respondents know and recognise partly or all of the Adult Social Care Management Team (95% in 2022, 95% in 2019)

73% know and recognise the Adult Principle Social Worker (76% in 2022, 86% in 2019)

Supervision

Supervision takes place frequently.  83% say supervision takes place monthly or most months

  • 83% monthly/most months
  • 16% once or twice in the last six months
  • 1% once or twice in the last year

51% said that supervision sessions never or rarely get postponed or cancelled (69% in 2022)

84% of respondents have had an appraisal in the past year (88% in 2022, 86% in 2019)

73% are completely or to a greater extent satisfied with the quality of supervision (84% in 2022, 80% in 2019, 69% in 2017)

61% get opportunity in their supervision for reflection and emotional support and 77% discussion of learning and development (73% & 78% in 2022, 65% in 2019)

38% get coaching or mentoring opportunities (51% in 2022, 29% in 2019)

81% respondents are completely or to a greater extend satisfied with the support received from line managers/supervisors where they have complex cases (92% in 2022)

61% have never or only once or twice needed to make an important decision regarding a case and have not been able to access support (73% in 2022)

Roles

"I feel more positive about my role and employment with CCC than I did a year ago"...

  • Yes 40% (52% in 2022, 54%in 2019, 43% in 2017)
  • No 60% (37% in 2022, 30% in 2019, 46% in 2017)

66% of respondents saw themselves working for the Council in 5 years time (81% in 2022, 90% in 2019)

Career Development

"What two things are most helpful to support your future career development?":

  • Career development coaching or mentoring 66%
  • Learning and development 60%
  • Secondments 22%
  • Job rotation 12%
  • Work shadowing 20%
  • Other 21%

Statements

Communication between staff and senior managers is effective:

  • Completely agree 29% (33% in 2022, 38% in 2019)
  • Partially agree 62% (57% in 2022, 54% in 2019)
  • Not at all agree 9% (11% in 2022, 8% in 2019)

Staff are consulted and involved in proposed changes:

  • Completely agree 13% (18% in 2022, 14% in 2019)
  • Partially agree 67% (61% in 2022, 76% in 2019)
  • Not at all agree 20% (20% in 2022, 10% in 2019)

I look forward to going to work:

  • Always/Often 59% (64% in 2022, 66% in 2019)
  • Sometimes 35% (34% in 2022, 28% in 2019)
  • Never 6% (2% in 2022, 6% in 2019)

I feel enthusiastic about my job:

  • Always/Often 67% (58% in 2022, 74% in 2019)
  • Sometimes 28% (42% in 2022, 24% in 2019)
  • Never 5% (0% in 2022, 1% in 2019)

Practice being culturally competent and inclusive

On a score from 0 to 10, with 10 extremely confident and 0 not confident at all, the average confidence rating was 8, and over half (57%) scored themselves 8 or higher.

 

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

Adult Social Care Organisational Health Check 2022/23

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2019.

  • 83 respondents (92 in 2019, 80 in 2017); 34 (41%) social care professionals, 32 (39%) social workers, and 17 (20%) occupational therapists.
  • Over half (52%) have worked in the Council for over 10 years.13% are new employees with less than two years' service (27% in 2019) and 20% with 2-5
    years service.  The vast majority of respondents (99%) are on a permanent contract.
  • 9 in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".

ICT

  • Respondents have access to...:
    • Laptop/tablet: 100%
    • Sharepoint: 98%
    • MS Teams 96%
    • IT support: 94%
    • Smartphone 90%
    • Meeting space: 82%
    • Interpretation: 82%
    • Lockable drawer: 70%
    • Legal support: 67%
    • Advocacy: 51%
    • Business support: 47%
    • Financial support: 40%
    • Other 4%
  • People experience some problems with IT, but less frequently compared to 2019. Problem with:
    • Care Director - Sometimes 71%, Frequently 19%
    • Sharepoint - Sometimes 45%, Frequently 1%
    • MS Teams - Sometimes 67%, Frequently 4%
    • Laptop - Sometimes 81%, Frequently 4%
    • Photocopying - Sometimes 47%, Frequently 5%
    • Scanning - Sometimes 37%, Frequently 6%
    • Mobile Phone - Sometimes 47%, Frequently 10%

Care Director

  • 73% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (77% in 2019). 
  • 29% of respondents felt that they spent 80% or more of their time inputting into Care Director.
  • Satisfaction with Care Director training went down compared to 2019.
  • "How satisfied were you with the Care Director training you received?":
    • 36% not very
    • 45% partially
    • 19% completely

Professional development

  • 85% of staff agree there are relevant opportunities to enable them to meet their CPD needs. (82% in 2019)
  • 82% social workers say their learning and development needs are mapped to the Professional Capabilities Framework. (80% in 2019)
  • 45% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework. (47% in 2019, 14% in 2017)
  • 53% said their training and development needs were identified through supervision and appraisal.
  • 63% agreed that the training organised helps them understand and meet the needs of service users and carers.
  • 62% agreed that the training attended is challenging, engaging, good quality and helps practice.
  • 51% agreed that their induction prepared them for their specific role in the Council.

Caseloads

  • 73% of staff say their caseload is fair and manageable. (81% in 2019, 43% in 2017)
  • 51% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time. (54% in 2019, 43% in 2017)

Team culture

(% strongly agree/agree)

  • 89% say work issues are shared openly. (86% in 2019)
  • 81% feel able to raise concerns with managers. (88% in 2019)
  • 94% feel able to raise concerns about workloads. (96% in 2019)
  • 93% have sufficient autonomy to practice creatively with my service users. (95% in 2019)
  • 89% say caseload is appropriate to their level of knowledge and experience. (87% in 2019)
  • 49% have sufficient time to work in additional responsibilities. (50% in 2019)

Teams

  • 80% said they had a team meeting every month or week. (70% in 2019)
    • Every week 23%
    • Alternative weeks 17%
    • Every month 40%
    • Most months 17%
    • Every half year 1%
    • Less frequently 2%
  • 86% get regular feedback/updates from management. (90% in 2019)
  • 95% of respondents know and recognise partly or all of the Adult Social Care Management Team. (=95% in 2019)
  • 76% know and recognise the Adult Principle Social Worker. (86% in 2019)

Supervision

  • Supervision takes place:
    • Monthly 64% (49% in 2019)
    • Most months 25%
    • Once or twice in the last six months 8%
    • Once or twice in the last year 2%
  • 84% are completely or to a greater extent satisfied with the quality of supervision. (80% in 2019, 69% in 2017)
  • 88% of respondents have had an appraisal in the past year. (86% in 2019)
  • 73% get opportunity in their supervision for reflection and emotional support and 78% discussion of learning and development. (65% in 2019)
  • Over half (51%) get coaching or mentoring opportunities. (29% in 2019)
  • 92% of respondents are completely or to a greater extent satisfied with the support received from line managers/supervisors where they have complex cases.

Roles

  • "I feel more positive about my role and employment with Coventry City Council than I did a year ago":
    • Yes 54% (54% in 2019, 43% in 2017)
    • No 37% (30% in 2018, 46% in 2017)
  • 81% of respondents saw themselves working for the Council in 5 years' time (90% in 2019).

Career development

  • "What two things are most helpful to support your future career development?":
    • Learning/development 29%
    • Coaching/mentoring 26%
    • Secondments 16%
    • Shadowing 16%
    • Job rotation 5%
    • Other 8%

Statements

  • Communication between staff and senior managers is effective:
    • Completely 33% (38% in 2019)
    • Partially 57% (54% in 2019)
    • Not at all 11% (8% in 2019)
  • Staff are consulted and involved in proposed changes:
    • Completely 18% (14% in 2019)
    • Partially 61% (76% in 2019)
    • Not at all 20% (10% in 2019)
  • I look forward to going to work:
    • Always/often 64% (66% in 2019)
    • Sometimes 34% (28% in 2019)
    • Never 2% (6% in 2019)
  • I feel enthusiastic about my job
    • Always/often 58% (74% in 2019)
    • Sometimes 42% (24% in 2019)
    • Never 0% (1% in 2019)

86% of respondents expressed confidence working in a hybrid way. In 2019 93% felt prepared for agile working.

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult-social-care-organisational-health-check]

Adult Social Care Organisational Health Check 2019/20

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2017.

  • 92 respondents (80 in 2017); 28 social care professionals, 48 social workers, and 16 occupational therapists.
  • Half (50%) have worked in the Council for over 10 years. Just over a quarter (27%) are new employees with less than two years' service. The vast majority of respondents (98%) are on a permanent contract.
  • nine in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".

ICT

  • Access:
    • Smartphone 100%
    • Laptop/tablet: 99%
    • Skype: 95%
    • Sharepoint: 95%
    • Interpretation: 90%
    • IT support: 89%
    • Lockable drawer: 86%
    • Meeting space: 77%
    • Legal support: 65%
    • Advocacy: 51%
    • Financial support: 42%
    • Business support: 40%
  • People experience some problems with ICT and equipment, but less frequently compared to 2017.

Care Director

  • 77% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (64% in 2017). 
  • Most respondents were satisfied with the Care Director training they received.
  • 82% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
  • eight in 10 social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
  • 47% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework, (14% in 2017).

Caseload

  • 54% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (43% in 2017)
  • 81% of staff say their caseload is fair and manageable (43% in 2017).

Teams

  • Team culture (% strongly agree/agree)
    • 86% say work issues are shared openly
    • 88% feel able to raise concerns with managers
    • 96% feel able to raise concerns about workloads
    • 95% have sufficient autonomy to practice creatively with my service users
    • 87% say caseload is appropriate to their level of knowledge and experience
    • 50% have sufficient time to work on additional responsibilities
  • Team meeting takes place:
    • Every week: 4%
    • Every other week: 30%
    • Less frequently: 30%
    • Every month: 36%
    • 90% get regular feedback/updates from management

Supervision

  • Supervision takes place
    • Every month: 49%
    • Most months: 32%
    • Less frequently: 19%
  • 86% of respondents have had an appraisal in the past year.
  • 80% are completely or to a great extent satisfied with the quality of supervision (69% in 2017). 
  • Two thirds (65%) get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
  • However, only just over a quarter (29%) get coaching or mentoring opportunities.
  • 95% of respondents know and recognise some or all of the Adult Social Care Management Team. 
  • 86% know and recognise the Adults Principal Social Worker.

Roles

  • I feel more positive about my role and employment with Coventry City Council than I did a year ago:
    • Yes 54% (43% in 2018)
    • No 30% (46% in 2017)
  • 90% of respondents saw themselves working for the Council in 5 years' time.
  • 93% feel prepared for agile working.

Career development

  • What two things are most helpful to support your future career development:
    • Learning/development: 32%
    • Coaching/mentoring: 28%
    • Secondments: 15%
    • Work shadowing: 11%
    • Job rotation: 7%
    • Other: 7%

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

Adult Social Care Organisational Health Check 2017/18

These are the findings of the 2017-2018Adult Social Care Organisation Healthcheck.

  • 80 respondents; 30 social care professionals, 40 social workers, and 10 occupational therapists.
  • Almost two-thirds (65%) have worked in the Council for over ten years. In contrast, only 6% are new employees with less than two years' service. The vast majority of respondents (95%) are on permanent contracts.
  • 9 in 10 respondents agree with the statement "I have access to best practice, research and evidence materials."

ICT

  • Access:
    • Laptop/tablet: 99%
    • Smartphone 92%
    • Mitel: 89%
    • Interpretation: 77%
    • Legal support: 71%
    • Lockable drawer: 68%
    • Meeting space: 59%
    • Advocacy: 52%
    • Financial support: 44%
    • Business support: 43%
    • SharePoint: 40%
  • However, people often experience problems with ICT and equipment:
    • CareDirector (Sometimes 35%, frequently 64%)
    • Mitel (Sometimes 49%, frequently 31%)
    • Laptop issues (Sometimes 66%, frequently 15%)
    • Photocopying (Sometimes 53%, frequently 13%)
    • SharePoint (Sometimes 20%, frequently 9%)

Care Director

  • 64% of respondents agree that the Care Director case management tool "reasonably" or "to a large extent" supports their work.
  • Staff spent around 65-70% of time inputting data into Care Director on a typical day (mean 65%, mode 70%). However, there was a large variation in responses from 0% - 100%.
  • Most respondents were satisfied with the Care Director training they received (Completely 30%, partially 35%, Not very 10%)

CPD opportunities

  • 71% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
  • 80% of social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
  • 14% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework.

Caseload

  • 43% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time.
  • 57% of staff say their caseload is fair and manageable.

Team culture

  • Team culture (% strongly agree/agree)
    • 81% say work issues are shared openly
    • 89% feel able to raise concerns with managers
    • 91% feel able to raise concerns about workloads
    • 87% have sufficient autonomy to practice creatively with my service users
    • 74% say workload is appropriate to their level of knowledge and experience
    • 45% have sufficient time to work on additional responsibilities
  • Team meeting takes place:
    • Every week: 5%
    • Every other week: 17%
    • Less frequently: 20%
    • Every month: 25%
    • 93% get regular feedback/updates from management
  • Supervision takes place
    • Every month: 31%
    • Most months: 27%
    • Less frequently: 9%
  • Appraisals: 85% of respondents have had an appraisal in the past year.
  • 69% are completely or to a great extent satisfied with the quality of supervision.
  • Nearly two-thirds get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
  • However, less than half get coaching or mentoring opportunities.
  • Just 17% of respondents say they know who's who in the People Leadership Team.
  • In contrast, 86% know and recognise the Adults Principal Social Worker.

Statements

  • Communication between staff and senior managers is effective:
    • Completely: 17%
    • Partially: 68%
    • Not at all: 15%
  • Staff are consulted and involved in proposed changes:
    • Completely: 9%
    • Partially: 75%
    • Not at all: 15%
  • I look forward to going to work:
    • Always/often: 54%
    • Sometimes: 45%
    • Never: 2%
  • I feel enthusiastic about my job
    • Always/often:66%
    • Sometimes: 32%
    • Never: 2%
  • Time passes quickly when I'm working
    • Always/often:84%
    • Sometimes: 16%
    • Never: 0%

Roles

  • I feel more positive about my role and employment with Coventry City Council than I did a year ago:
    • Yes 43%
    • No 46%
  • Three quarters of respondents saw themselves working for the Council in 5 years' time. Of those moving to Friargate, 76% feel prepared and 85% are prepared for agile working.

Career development

  • What two things are most helpful to support your future career development:
    • Learning/development: 66%
    • Coaching/mentoring: 63%
    • Secondments: 25%
    • Work shadowing: 12%
    • Job rotation: 14%
    • Other ways included support from the Council to help them become a qualified social worker.

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

Go back to web version