Adult Social Care Organisational Health Check 2022/23
These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2019.
- 83 respondents (92 in 2019, 80 in 2017); 34 (41%) social care professionals, 32 (39%) social workers, and 17 (20%) occupational therapists.
- Over half (52%) have worked in the Council for over 10 years.13% are new employees with less than two years' service (27% in 2019) and 20% with 2-5
years service. The vast majority of respondents (99%) are on a permanent contract. - 9 in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".
ICT
- Respondents have access to...:
- Laptop/tablet: 100%
- Sharepoint: 98%
- MS Teams 96%
- IT support: 94%
- Smartphone 90%
- Meeting space: 82%
- Interpretation: 82%
- Lockable drawer: 70%
- Legal support: 67%
- Advocacy: 51%
- Business support: 47%
- Financial support: 40%
- Other 4%
- People experience some problems with IT, but less frequently compared to 2019. Problem with:
- Care Director - Sometimes 71%, Frequently 19%
- Sharepoint - Sometimes 45%, Frequently 1%
- MS Teams - Sometimes 67%, Frequently 4%
- Laptop - Sometimes 81%, Frequently 4%
- Photocopying - Sometimes 47%, Frequently 5%
- Scanning - Sometimes 37%, Frequently 6%
- Mobile Phone - Sometimes 47%, Frequently 10%
Care Director
- 73% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (77% in 2019).
- 29% of respondents felt that they spent 80% or more of their time inputting into Care Director.
- Satisfaction with Care Director training went down compared to 2019.
- "How satisfied were you with the Care Director training you received?":
- 36% not very
- 45% partially
- 19% completely
Professional development
- 85% of staff agree there are relevant opportunities to enable them to meet their CPD needs. (82% in 2019)
- 82% social workers say their learning and development needs are mapped to the Professional Capabilities Framework. (80% in 2019)
- 45% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework. (47% in 2019, 14% in 2017)
- 53% said their training and development needs were identified through supervision and appraisal.
- 63% agreed that the training organised helps them understand and meet the needs of service users and carers.
- 62% agreed that the training attended is challenging, engaging, good quality and helps practice.
- 51% agreed that their induction prepared them for their specific role in the Council.
Caseloads
- 73% of staff say their caseload is fair and manageable. (81% in 2019, 43% in 2017)
- 51% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time. (54% in 2019, 43% in 2017)
Team culture
(% strongly agree/agree)
- 89% say work issues are shared openly. (86% in 2019)
- 81% feel able to raise concerns with managers. (88% in 2019)
- 94% feel able to raise concerns about workloads. (96% in 2019)
- 93% have sufficient autonomy to practice creatively with my service users. (95% in 2019)
- 89% say caseload is appropriate to their level of knowledge and experience. (87% in 2019)
- 49% have sufficient time to work in additional responsibilities. (50% in 2019)
Teams
- 80% said they had a team meeting every month or week. (70% in 2019)
- Every week 23%
- Alternative weeks 17%
- Every month 40%
- Most months 17%
- Every half year 1%
- Less frequently 2%
- 86% get regular feedback/updates from management. (90% in 2019)
- 95% of respondents know and recognise partly or all of the Adult Social Care Management Team. (=95% in 2019)
- 76% know and recognise the Adult Principle Social Worker. (86% in 2019)
Supervision
- Supervision takes place:
- Monthly 64% (49% in 2019)
- Most months 25%
- Once or twice in the last six months 8%
- Once or twice in the last year 2%
- 84% are completely or to a greater extent satisfied with the quality of supervision. (80% in 2019, 69% in 2017)
- 88% of respondents have had an appraisal in the past year. (86% in 2019)
- 73% get opportunity in their supervision for reflection and emotional support and 78% discussion of learning and development. (65% in 2019)
- Over half (51%) get coaching or mentoring opportunities. (29% in 2019)
- 92% of respondents are completely or to a greater extent satisfied with the support received from line managers/supervisors where they have complex cases.
Roles
- "I feel more positive about my role and employment with Coventry City Council than I did a year ago":
- Yes 54% (54% in 2019, 43% in 2017)
- No 37% (30% in 2018, 46% in 2017)
- 81% of respondents saw themselves working for the Council in 5 years' time (90% in 2019).
Career development
- "What two things are most helpful to support your future career development?":
- Learning/development 29%
- Coaching/mentoring 26%
- Secondments 16%
- Shadowing 16%
- Job rotation 5%
- Other 8%
Statements
- Communication between staff and senior managers is effective:
- Completely 33% (38% in 2019)
- Partially 57% (54% in 2019)
- Not at all 11% (8% in 2019)
- Staff are consulted and involved in proposed changes:
- Completely 18% (14% in 2019)
- Partially 61% (76% in 2019)
- Not at all 20% (10% in 2019)
- I look forward to going to work:
- Always/often 64% (66% in 2019)
- Sometimes 34% (28% in 2019)
- Never 2% (6% in 2019)
- I feel enthusiastic about my job
- Always/often 58% (74% in 2019)
- Sometimes 42% (24% in 2019)
- Never 0% (1% in 2019)
86% of respondents expressed confidence working in a hybrid way. In 2019 93% felt prepared for agile working.
Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult-social-care-organisational-health-check]
Adult Social Care Organisational Health Check 2019/20
These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2017.
- 92 respondents (80 in 2017); 28 social care professionals, 48 social workers, and 16 occupational therapists.
- Half (50%) have worked in the Council for over 10 years. Just over a quarter (27%) are new employees with less than two years' service. The vast majority of respondents (98%) are on a permanent contract.
- nine in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".
ICT
- Access:
- Smartphone 100%
- Laptop/tablet: 99%
- Skype: 95%
- Sharepoint: 95%
- Interpretation: 90%
- IT support: 89%
- Lockable drawer: 86%
- Meeting space: 77%
- Legal support: 65%
- Advocacy: 51%
- Financial support: 42%
- Business support: 40%
- People experience some problems with ICT and equipment, but less frequently compared to 2017.
Care Director
- 77% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (64% in 2017).
- Most respondents were satisfied with the Care Director training they received.
- 82% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
- eight in 10 social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
- 47% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework, (14% in 2017).
Caseload
- 54% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (43% in 2017)
- 81% of staff say their caseload is fair and manageable (43% in 2017).
Teams
- Team culture (% strongly agree/agree)
- 86% say work issues are shared openly
- 88% feel able to raise concerns with managers
- 96% feel able to raise concerns about workloads
- 95% have sufficient autonomy to practice creatively with my service users
- 87% say caseload is appropriate to their level of knowledge and experience
- 50% have sufficient time to work on additional responsibilities
- Team meeting takes place:
- Every week: 4%
- Every other week: 30%
- Less frequently: 30%
- Every month: 36%
- 90% get regular feedback/updates from management
Supervision
- Supervision takes place
- Every month: 49%
- Most months: 32%
- Less frequently: 19%
- 86% of respondents have had an appraisal in the past year.
- 80% are completely or to a great extent satisfied with the quality of supervision (69% in 2017).
- Two thirds (65%) get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
- However, only just over a quarter (29%) get coaching or mentoring opportunities.
- 95% of respondents know and recognise some or all of the Adult Social Care Management Team.
- 86% know and recognise the Adults Principal Social Worker.
Roles
- I feel more positive about my role and employment with Coventry City Council than I did a year ago:
- Yes 54% (43% in 2018)
- No 30% (46% in 2017)
- 90% of respondents saw themselves working for the Council in 5 years' time.
- 93% feel prepared for agile working.
Career development
- What two things are most helpful to support your future career development:
- Learning/development: 32%
- Coaching/mentoring: 28%
- Secondments: 15%
- Work shadowing: 11%
- Job rotation: 7%
- Other: 7%
Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]
Adult Social Care Organisational Health Check 2017/18
These are the findings of the 2017-2018Adult Social Care Organisation Healthcheck.
- 80 respondents; 30 social care professionals, 40 social workers, and 10 occupational therapists.
- Almost two-thirds (65%) have worked in the Council for over ten years. In contrast, only 6% are new employees with less than two years' service. The vast majority of respondents (95%) are on permanent contracts.
- 9 in 10 respondents agree with the statement "I have access to best practice, research and evidence materials."
ICT
- Access:
- Laptop/tablet: 99%
- Smartphone 92%
- Mitel: 89%
- Interpretation: 77%
- Legal support: 71%
- Lockable drawer: 68%
- Meeting space: 59%
- Advocacy: 52%
- Financial support: 44%
- Business support: 43%
- SharePoint: 40%
- However, people often experience problems with ICT and equipment:
- CareDirector (Sometimes 35%, frequently 64%)
- Mitel (Sometimes 49%, frequently 31%)
- Laptop issues (Sometimes 66%, frequently 15%)
- Photocopying (Sometimes 53%, frequently 13%)
- SharePoint (Sometimes 20%, frequently 9%)
Care Director
- 64% of respondents agree that the Care Director case management tool "reasonably" or "to a large extent" supports their work.
- Staff spent around 65-70% of time inputting data into Care Director on a typical day (mean 65%, mode 70%). However, there was a large variation in responses from 0% - 100%.
- Most respondents were satisfied with the Care Director training they received (Completely 30%, partially 35%, Not very 10%)
CPD opportunities
- 71% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
- 80% of social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
- 14% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework.
Caseload
- 43% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time.
- 57% of staff say their caseload is fair and manageable.
Team culture
- Team culture (% strongly agree/agree)
- 81% say work issues are shared openly
- 89% feel able to raise concerns with managers
- 91% feel able to raise concerns about workloads
- 87% have sufficient autonomy to practice creatively with my service users
- 74% say workload is appropriate to their level of knowledge and experience
- 45% have sufficient time to work on additional responsibilities
- Team meeting takes place:
- Every week: 5%
- Every other week: 17%
- Less frequently: 20%
- Every month: 25%
- 93% get regular feedback/updates from management
- Supervision takes place
- Every month: 31%
- Most months: 27%
- Less frequently: 9%
- Appraisals: 85% of respondents have had an appraisal in the past year.
- 69% are completely or to a great extent satisfied with the quality of supervision.
- Nearly two-thirds get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
- However, less than half get coaching or mentoring opportunities.
- Just 17% of respondents say they know who's who in the People Leadership Team.
- In contrast, 86% know and recognise the Adults Principal Social Worker.
Statements
- Communication between staff and senior managers is effective:
- Completely: 17%
- Partially: 68%
- Not at all: 15%
- Staff are consulted and involved in proposed changes:
- Completely: 9%
- Partially: 75%
- Not at all: 15%
- I look forward to going to work:
- Always/often: 54%
- Sometimes: 45%
- Never: 2%
- I feel enthusiastic about my job
- Always/often:66%
- Sometimes: 32%
- Never: 2%
- Time passes quickly when I'm working
- Always/often:84%
- Sometimes: 16%
- Never: 0%
Roles
- I feel more positive about my role and employment with Coventry City Council than I did a year ago:
- Yes 43%
- No 46%
- Three quarters of respondents saw themselves working for the Council in 5 years' time. Of those moving to Friargate, 76% feel prepared and 85% are prepared for agile working.
Career development
- What two things are most helpful to support your future career development:
- Learning/development: 66%
- Coaching/mentoring: 63%
- Secondments: 25%
- Work shadowing: 12%
- Job rotation: 14%
- Other ways included support from the Council to help them become a qualified social worker.
Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]