Adult Social Care Organisational Health Check - Print version

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Adult Social Care Organisational Health Check 2024 to 2025

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2022.

82 respondents (83 in 2022, 92 in 2019, 80 in 2017): 

  • 36 (44%) social worker
  • 35 (43%) social care professionals
  • 11 (13%) occupational therapists

40% have worked for the Council for over 10 years (52% in 2022).  18% are new employees with less than 2 years' service (13% in 2022, 27% in 2019), 16% have 2 to 5 years service (20% in 2022) and 26% have 5 to 10 years service. The vast majority of respondents (98%) are on a permanent contract.

  • 9 out of 10 respondents agree with the statement “I have access to best practice, research and evidence materials"

ICT

Respondents have access to:

  • Laptop or tablet: 100%
  • MS Teams: 99%
  • Sharepoint: 96%
  • Smartphone: 91%
  • IT Support: 88%
  • Interpretation: 72%
  • Legal Support: 56%
  • Meeting space: 54%
  • Lockable drawer: 50%
  • Advocacy: 39%
  • Business Support: 39%
  • Financial Support: 33%
  • Other: 2%

In 2024 problems with IT occurred more frequently compared to 2022.  Respondents had problems with:

  • Care Director - Sometimes 70%, Frequently 20%
  • Sharepoint - Sometimes 46% , Frequently 1%
  • MS Teams - Sometimes 60%, Frequently 7%
  • Laptop - Sometimes 76%, Frequently 9%
  • Photocopying - Sometimes 40%, Frequently 13%
  • Scanning - Sometimes 34%, Frequently 15%
  • Mobile Phone - Sometimes 45%, Frequently 26%

Care Director

Seventy-two per cent of respondents agree that Care Director case management tool "reasonably" or "to a large extent" supports their work (73% in 2022, 77% in 2019)

Eighteen per cent of respondents felt that they spent 80% or more of their time inputting into Care Director (29% in 2022)

Satisfaction with Care Director training went up compared to 2022:

  • 37% completely satisfied (19% in 2022, 35% in 2019)
  • 43% partially satisfied (45% in 2022, 53% in 2019)
  • 21% not very satisfied (36% in 2022, 13% in 2019)

Professional Development

  • 84% agree there are relevant opportunities to enable me to meet their CPD needs
  • 87% of Social workers say their learning & development needs are mapped against the Professional Capabilities Framework
  • 47% of OTs say their learning & development needs are mapped against the OT Post Qualifying Framework
  • 82% said their training and development needs were identified through supervision and appraisal
  • 89% agreed that the training organised helps them to understand and meet the needs of service users and carers
  • 85% said that the training they attend is challenging, engaging and of good quality and helps their practice
  • 67% agreed that their induction prepared them for their specific role in the Council

Caseloads

  • 65% of staff say their caseload is fair and manageable (73% in 2022, 81% in 2019, 43% in 2017)
  • 48% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (51% in 2022, 54% in 2019, 43% in 2017)

Team Culture 

Per cent strongly agree or agree:

  • 77% say work issues are shared openly (89% in 2022, 86% in 2019)
  • 79% feel able to raise concerns with managers (81% in 2022, 88% in 2019)
  • 89% feel able to raise concerns about workloads (94% in 2022, 96% in 2019)
  • 89% have sufficient autonomy to practice creatively with my service users (93% in 2022, 95% in 2019)
  • 83% say caseload is appropriate to their level of knowledge and experience (89% in 2022, 87% in 2019)
  • 46% have sufficient time to work in additional responsibilities (49% in 2022, 50% in 2019)

Teams

Team meetings take place frequently.  Ninety four per cent said they had team meetings every week or month:

  • 38% every week or 2 weeks
  • 56% every month or most moths
  • 4% every 6 months
  • 1% less frequently
  • 1% never
  • 84% get regular feedback/updates from  management (86% in 2022, 90% in 2019)
  • 95% of respondents know and recognise partly or all of the Adult Social Care Management Team (95% in 2022, 95% in 2019)
  • 73% know and recognise the Adult Principle Social Worker (76% in 2022, 86% in 2019)

Supervision

Supervision takes place frequently.  Eighty three per cent say supervision takes place monthly or most months

  • 83% monthly/most months
  • 16% once or twice in the last 6 months
  • 1% once or twice in the last year
  • 51% said that supervision sessions never or rarely get postponed or cancelled (69% in 2022)
  • 84% of respondents have had an appraisal in the past year (88% in 2022, 86% in 2019)
  • 73% are completely or to a greater extent satisfied with the quality of supervision (84% in 2022, 80% in 2019, 69% in 2017)
  • 61% get opportunity in their supervision for reflection and emotional support and 77% discussion of learning and development (73% & 78% in 2022, 65% in 2019)
  • 38% get coaching or mentoring opportunities (51% in 2022, 29% in 2019)
  • 81% respondents are completely or to a greater extend satisfied with the support received from line managers/supervisors where they have complex cases (92% in 2022)
  • 61% have never or only once or twice needed to make an important decision regarding a case and have not been able to access support (73% in 2022)

Roles

"I feel more positive about my role and employment with CCC than I did a year ago"...

  • Yes 40% (52% in 2022, 54%in 2019, 43% in 2017)
  • No 60% (37% in 2022, 30% in 2019, 46% in 2017)

Sixty six per cent of respondents saw themselves working for the Council in 5 years time (81% in 2022, 90% in 2019).

Career Development

"What 2 things are most helpful to support your future career development?":

  • Career development coaching or mentoring 66%
  • Learning and development 60%
  • Secondments 22%
  • Job rotation 12%
  • Work shadowing 20%
  • Other 21%

Statements

Communication between staff and senior managers is effective:

  • Completely agree 29% (33% in 2022, 38% in 2019)
  • Partially agree 62% (57% in 2022, 54% in 2019)
  • Not at all agree 9% (11% in 2022, 8% in 2019)

Staff are consulted and involved in proposed changes:

  • Completely agree 13% (18% in 2022, 14% in 2019)
  • Partially agree 67% (61% in 2022, 76% in 2019)
  • Not at all agree 20% (20% in 2022, 10% in 2019)

I look forward to going to work:

  • Always/Often 59% (64% in 2022, 66% in 2019)
  • Sometimes 35% (34% in 2022, 28% in 2019)
  • Never 6% (2% in 2022, 6% in 2019)

I feel enthusiastic about my job:

  • Always/Often 67% (58% in 2022, 74% in 2019)
  • Sometimes 28% (42% in 2022, 24% in 2019)
  • Never 5% (0% in 2022, 1% in 2019)

Practice being culturally competent and inclusive

On a score from 0 to 10, with 10 extremely confident and 0 not confident at all, the average confidence rating was 8, and over half (57%) scored themselves 8 or higher.

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

Adult Social Care Organisational Health Check 2022 to 2023

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2019.

  • 83 respondents (92 in 2019, 80 in 2017); 34 (41%) social care professionals, 32 (39%) social workers, and 17 (20%) occupational therapists.
  • Over half (52%) have worked in the Council for over 10 years.13% are new employees with less than two years' service (27% in 2019) and 20% with 2-5
    years service.  The vast majority of respondents (99%) are on a permanent contract.
  • 9 in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".

ICT

  • Respondents have access to...:
    • Laptop/tablet: 100%
    • Sharepoint: 98%
    • MS Teams 96%
    • IT support: 94%
    • Smartphone 90%
    • Meeting space: 82%
    • Interpretation: 82%
    • Lockable drawer: 70%
    • Legal support: 67%
    • Advocacy: 51%
    • Business support: 47%
    • Financial support: 40%
    • Other 4%
  • People experience some problems with IT, but less frequently compared to 2019. Problem with:
    • Care Director - Sometimes 71%, Frequently 19%
    • Sharepoint - Sometimes 45%, Frequently 1%
    • MS Teams - Sometimes 67%, Frequently 4%
    • Laptop - Sometimes 81%, Frequently 4%
    • Photocopying - Sometimes 47%, Frequently 5%
    • Scanning - Sometimes 37%, Frequently 6%
    • Mobile Phone - Sometimes 47%, Frequently 10%

Care Director

  • 73% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (77% in 2019). 
  • 29% of respondents felt that they spent 80% or more of their time inputting into Care Director.
  • Satisfaction with Care Director training went down compared to 2019.
  • "How satisfied were you with the Care Director training you received?":
    • 36% not very
    • 45% partially
    • 19% completely

Professional development

  • 85% of staff agree there are relevant opportunities to enable them to meet their CPD needs. (82% in 2019)
  • 82% social workers say their learning and development needs are mapped to the Professional Capabilities Framework. (80% in 2019)
  • 45% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework. (47% in 2019, 14% in 2017)
  • 53% said their training and development needs were identified through supervision and appraisal.
  • 63% agreed that the training organised helps them understand and meet the needs of service users and carers.
  • 62% agreed that the training attended is challenging, engaging, good quality and helps practice.
  • 51% agreed that their induction prepared them for their specific role in the Council.

Caseloads

  • 73% of staff say their caseload is fair and manageable. (81% in 2019, 43% in 2017)
  • 51% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time. (54% in 2019, 43% in 2017)

Team culture

(% strongly agree/agree)

  • 89% say work issues are shared openly. (86% in 2019)
  • 81% feel able to raise concerns with managers. (88% in 2019)
  • 94% feel able to raise concerns about workloads. (96% in 2019)
  • 93% have sufficient autonomy to practice creatively with my service users. (95% in 2019)
  • 89% say caseload is appropriate to their level of knowledge and experience. (87% in 2019)
  • 49% have sufficient time to work in additional responsibilities. (50% in 2019)

Teams

  • 80% said they had a team meeting every month or week. (70% in 2019)
    • Every week 23%
    • Alternative weeks 17%
    • Every month 40%
    • Most months 17%
    • Every half year 1%
    • Less frequently 2%
  • 86% get regular feedback/updates from management. (90% in 2019)
  • 95% of respondents know and recognise partly or all of the Adult Social Care Management Team. (=95% in 2019)
  • 76% know and recognise the Adult Principle Social Worker. (86% in 2019)

Supervision

  • Supervision takes place:
    • Monthly 64% (49% in 2019)
    • Most months 25%
    • Once or twice in the last six months 8%
    • Once or twice in the last year 2%
  • 84% are completely or to a greater extent satisfied with the quality of supervision. (80% in 2019, 69% in 2017)
  • 88% of respondents have had an appraisal in the past year. (86% in 2019)
  • 73% get opportunity in their supervision for reflection and emotional support and 78% discussion of learning and development. (65% in 2019)
  • Over half (51%) get coaching or mentoring opportunities. (29% in 2019)
  • 92% of respondents are completely or to a greater extent satisfied with the support received from line managers/supervisors where they have complex cases.

Roles

  • "I feel more positive about my role and employment with Coventry City Council than I did a year ago":
    • Yes 54% (54% in 2019, 43% in 2017)
    • No 37% (30% in 2018, 46% in 2017)
  • 81% of respondents saw themselves working for the Council in 5 years' time (90% in 2019).

Career development

  • "What two things are most helpful to support your future career development?":
    • Learning/development 29%
    • Coaching/mentoring 26%
    • Secondments 16%
    • Shadowing 16%
    • Job rotation 5%
    • Other 8%

Statements

  • Communication between staff and senior managers is effective:
    • Completely 33% (38% in 2019)
    • Partially 57% (54% in 2019)
    • Not at all 11% (8% in 2019)
  • Staff are consulted and involved in proposed changes:
    • Completely 18% (14% in 2019)
    • Partially 61% (76% in 2019)
    • Not at all 20% (10% in 2019)
  • I look forward to going to work:
    • Always/often 64% (66% in 2019)
    • Sometimes 34% (28% in 2019)
    • Never 2% (6% in 2019)
  • I feel enthusiastic about my job
    • Always/often 58% (74% in 2019)
    • Sometimes 42% (24% in 2019)
    • Never 0% (1% in 2019)

86% of respondents expressed confidence working in a hybrid way. In 2019 93% felt prepared for agile working.

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult-social-care-organisational-health-check]

Adult Social Care Organisational Health Check 2019 to 2020

These are the findings of the Adult Social Care Organisation Healthcheck. The Survey was last undertaken in 2017.

  • 92 respondents (80 in 2017); 28 social care professionals, 48 social workers, and 16 occupational therapists.
  • Half (50%) have worked in the Council for over 10 years. Just over a quarter (27%) are new employees with less than two years' service. The vast majority of respondents (98%) are on a permanent contract.
  • nine in 10 respondents agree with the statement “I have access to best practice, research and evidence materials".

ICT

  • Access:
    • Smartphone 100%
    • Laptop/tablet: 99%
    • Skype: 95%
    • Sharepoint: 95%
    • Interpretation: 90%
    • IT support: 89%
    • Lockable drawer: 86%
    • Meeting space: 77%
    • Legal support: 65%
    • Advocacy: 51%
    • Financial support: 42%
    • Business support: 40%
  • People experience some problems with ICT and equipment, but less frequently compared to 2017.

Care Director

  • 77% of respondents agree that Care Director case management tool “reasonably” or “to a large extent” supports their work (64% in 2017). 
  • Most respondents were satisfied with the Care Director training they received.
  • 82% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
  • eight in 10 social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
  • 47% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework, (14% in 2017).

Caseload

  • 54% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time (43% in 2017)
  • 81% of staff say their caseload is fair and manageable (43% in 2017).

Teams

  • Team culture (% strongly agree/agree)
    • 86% say work issues are shared openly
    • 88% feel able to raise concerns with managers
    • 96% feel able to raise concerns about workloads
    • 95% have sufficient autonomy to practice creatively with my service users
    • 87% say caseload is appropriate to their level of knowledge and experience
    • 50% have sufficient time to work on additional responsibilities
  • Team meeting takes place:
    • Every week: 4%
    • Every other week: 30%
    • Less frequently: 30%
    • Every month: 36%
    • 90% get regular feedback/updates from management

Supervision

  • Supervision takes place
    • Every month: 49%
    • Most months: 32%
    • Less frequently: 19%
  • 86% of respondents have had an appraisal in the past year.
  • 80% are completely or to a great extent satisfied with the quality of supervision (69% in 2017). 
  • Two thirds (65%) get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
  • However, only just over a quarter (29%) get coaching or mentoring opportunities.
  • 95% of respondents know and recognise some or all of the Adult Social Care Management Team. 
  • 86% know and recognise the Adults Principal Social Worker.

Roles

  • I feel more positive about my role and employment with Coventry City Council than I did a year ago:
    • Yes 54% (43% in 2018)
    • No 30% (46% in 2017)
  • 90% of respondents saw themselves working for the Council in 5 years' time.
  • 93% feel prepared for agile working.

Career development

  • What two things are most helpful to support your future career development:
    • Learning/development: 32%
    • Coaching/mentoring: 28%
    • Secondments: 15%
    • Work shadowing: 11%
    • Job rotation: 7%
    • Other: 7%

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

Adult Social Care Organisational Health Check 2017 to 2018

These are the findings of the 2017-2018Adult Social Care Organisation Healthcheck.

  • 80 respondents; 30 social care professionals, 40 social workers, and 10 occupational therapists.
  • Almost two-thirds (65%) have worked in the Council for over ten years. In contrast, only 6% are new employees with less than two years' service. The vast majority of respondents (95%) are on permanent contracts.
  • 9 in 10 respondents agree with the statement "I have access to best practice, research and evidence materials."

ICT

  • Access:
    • Laptop/tablet: 99%
    • Smartphone 92%
    • Mitel: 89%
    • Interpretation: 77%
    • Legal support: 71%
    • Lockable drawer: 68%
    • Meeting space: 59%
    • Advocacy: 52%
    • Financial support: 44%
    • Business support: 43%
    • SharePoint: 40%
  • However, people often experience problems with ICT and equipment:
    • CareDirector (Sometimes 35%, frequently 64%)
    • Mitel (Sometimes 49%, frequently 31%)
    • Laptop issues (Sometimes 66%, frequently 15%)
    • Photocopying (Sometimes 53%, frequently 13%)
    • SharePoint (Sometimes 20%, frequently 9%)

Care Director

  • 64% of respondents agree that the Care Director case management tool "reasonably" or "to a large extent" supports their work.
  • Staff spent around 65-70% of time inputting data into Care Director on a typical day (mean 65%, mode 70%). However, there was a large variation in responses from 0% - 100%.
  • Most respondents were satisfied with the Care Director training they received (Completely 30%, partially 35%, Not very 10%)

CPD opportunities

  • 71% of staff agree there are relevant opportunities to enable them to meet their CPD needs.
  • 80% of social workers say their learning and development needs are mapped to the Professional Capabilities Framework.
  • 14% of qualified occupational therapists say their needs are mapped to the OT post-qualifying framework.

Caseload

  • 43% of staff say they have sufficient time to work effectively with the service users on their caseload most of the time.
  • 57% of staff say their caseload is fair and manageable.

Team culture

  • Team culture (% strongly agree/agree)
    • 81% say work issues are shared openly
    • 89% feel able to raise concerns with managers
    • 91% feel able to raise concerns about workloads
    • 87% have sufficient autonomy to practice creatively with my service users
    • 74% say workload is appropriate to their level of knowledge and experience
    • 45% have sufficient time to work on additional responsibilities
  • Team meeting takes place:
    • Every week: 5%
    • Every other week: 17%
    • Less frequently: 20%
    • Every month: 25%
    • 93% get regular feedback/updates from management
  • Supervision takes place
    • Every month: 31%
    • Most months: 27%
    • Less frequently: 9%
  • Appraisals: 85% of respondents have had an appraisal in the past year.
  • 69% are completely or to a great extent satisfied with the quality of supervision.
  • Nearly two-thirds get opportunity in their supervision for reflection, discussion of learning & development and emotional support.
  • However, less than half get coaching or mentoring opportunities.
  • Just 17% of respondents say they know who's who in the People Leadership Team.
  • In contrast, 86% know and recognise the Adults Principal Social Worker.

Statements

  • Communication between staff and senior managers is effective:
    • Completely: 17%
    • Partially: 68%
    • Not at all: 15%
  • Staff are consulted and involved in proposed changes:
    • Completely: 9%
    • Partially: 75%
    • Not at all: 15%
  • I look forward to going to work:
    • Always/often: 54%
    • Sometimes: 45%
    • Never: 2%
  • I feel enthusiastic about my job
    • Always/often:66%
    • Sometimes: 32%
    • Never: 2%
  • Time passes quickly when I'm working
    • Always/often:84%
    • Sometimes: 16%
    • Never: 0%

Roles

  • I feel more positive about my role and employment with Coventry City Council than I did a year ago:
    • Yes 43%
    • No 46%
  • Three quarters of respondents saw themselves working for the Council in 5 years' time. Of those moving to Friargate, 76% feel prepared and 85% are prepared for agile working.

Career development

  • What two things are most helpful to support your future career development:
    • Learning/development: 66%
    • Coaching/mentoring: 63%
    • Secondments: 25%
    • Work shadowing: 12%
    • Job rotation: 14%
    • Other ways included support from the Council to help them become a qualified social worker.

Download a printable copy of the infographics [https://www.coventry.gov.uk/downloads/download/5799/adult_social_care_organisational_health_check]

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